Program Manager, Last Mile Analytics and Quality

Program Manager, Last Mile Analytics and Quality Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and the United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer-obsessed Program Manager to manage projects, implement and improve metrics, and work in collaboration with Amazon's technology, product, business, and operations teams to create solutions for our internal and external customers. To be successful in this role, you need a passion for making data-driven decisions which will have a direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept at learning new tools and systems is instrumental in your role on the team. Our environment is deadline-driven, fast-paced, and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical). The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design as they are rolling up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high-pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. Key Job Responsibilities Program manage the solution for last mile related problems from identification, scoping and sizing to creating long-term solutions in partnership with tech, product, business, and operations. Define success criteria for programs and audit processes and create/drive the right metrics to track and influence program health. Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solve problems for the long term. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Analyze and solve business problems at their root. BASIC QUALIFICATIONS - 2+ years of program or project management experience. PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology. - Experience in MS Access and SQL. - Experience in requirement gathering and ability to write clear and detailed requirement documents. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. #J-18808-Ljbffr

Created: 2025-03-12