PM Guest Services Manager

Property Description Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida, offering exciting job opportunities for enthusiastic individuals looking to embark on a rewarding career in hospitality. As part of the Wyndham Grand brand, known for its commitment to delivering exceptional guest experiences, employees at Wyndham Grand Clearwater Beach can expect to work in a fast-paced and dynamic environment with opportunities for growth and development. From guest services and food and beverage to housekeeping and event planning, there are diverse employment opportunities that cater to a wide range of skills and interests. With its prime location on one of the world's most famous beaches, Wyndham Grand Clearwater Beach offers a stunning work setting surrounded by breathtaking views of the Gulf of Mexico. Overview Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team. Key Responsibilities: Manage and lead the guest services team, including front desk, concierge, and bell staff Ensure the smooth check-in and check-out process for guests Handle guest inquiries, concerns, and special requests in a timely and professional manner Train and mentor staff to deliver exceptional guest service Monitor and respond to guest feedback and reviews Collaborate with other departments to enhance the overall guest experience Implement and maintain guest service standards and procedures Resolve guest complaints and issues to ensure guest satisfaction As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests. Qualifications Bachelor's degree in Hospitality Management or related field preferred Previous experience in guest services or hotel management Excellent communication and interpersonal skills Strong leadership and team management abilities Proven ability to deliver exceptional guest service Attention to detail and the ability to multitask in a fast-paced environment Proficient in hotel management software and technology Positive attitude and passion for creating memorable guest experiences Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service #J-18808-Ljbffr

Created: 2025-03-11