Resident Relations Manager

Job Description: The Resident Relations Manager @ Byron Park is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty. What will I do every day? Manage and improve resident and family satisfaction and loyalty Proactively identify and address resident challenges and opportunities for improvement Oversee a smooth and customer service-focused front desk Motivate and lead a high-performance Customer Service team Execute the move-in and welcome, transfer, and move-out processes of residents effectively Manage the department budget Help coordinate resident focus group meetings Assists the resident in the selection and placement of furniture for his/her new home What will I need to be successful in this role? Excellent Customer Service and communication skills High school graduate or GED is required, bachelors degree preferred 2-3 years of senior living industry experience Strong people skills to handle escalated billing concerns Great communication skills to lead the front desk (the hub of information for the community). Having been a business office manager or director is a plus Must be willing to cover nights or weekends as needed Must be willing to be on a Manager on Duty (MOD) rotating schedule Whats in it for me? (Great Question!) Competitive pay ($67,000-70,000/yr) A free meal per shift Healthcare Benefits including Vision & Dental (Full-time only) Matching 401k (Full-time only) Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years. All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check Kisco Senior Living is an Equal Opportunity Employer

Created: 2025-03-11