Medical Staff Floor Manager, Operations

The ASPCA Animal Hospital (AAH) is designed to provide life-saving care and relieve suffering for animal victims of cruelty and neglect. Responsibilities Schedule, Onboard, Data, Special Projects, Payroll Maintain employee schedule, including weekly schedule, rotating floater schedules, and overtime needs; assigning holidays by seniority; receiving and approving time off requests; identifying appropriate staffing considering handling skills required based on current animal population; and documenting shift change. Approve payroll and track employee attendance in adherence to ASPCA's Dependability Policy, recommending updates to scheduling and staffing protocols as warranted. Coordinate all administrative tasks associated with new hire onboarding through temporary work systems. Create onboarding and training schedules introducing new hires to the organization and appropriate department in collaboration with the AAH/ARC management team. Schedule training sessions for employees and determine appropriate coverage; track attendance and take meeting minutes when appropriate. Support AAH Managers with department presentations, record keeping, data tracking and special projects as needed. Oversee departmental administrative tasks such as cleaning checklists and contact lists. People Management Staffing Needs, Safety, Floor Management/Direct Animal Care Consistently provide high quality feedback to direct reports, conduct quarterly one on ones with all directs to build strong relationships, provide clear direction, and encourage opportunities for development; including annual performance reviews (behavioral competency based) for non-union employees and disciplinary action when necessary. Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of call outs, injuries, increased volume, etc. Ensure safety needs are met; incident reports completely and accurately filled out, submitted to benefits, legal, and safety team; readily reporting workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to benefits team. Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. Listen to and understand employee concerns, encouraging employees to problem solve and create viable solutions. Assist staff on hospital floor with direct animal care 15 % of work week. Team Leadership Hiring, Team Building, Standard Operating Procedures Along with the Senior Director, Veterinary Technicians, interview and hire new employees ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. Build and maintain strong-performing teams; utilize training, coaching, and continuous feedback to drive performance and ensure the team members have what they need to be successful. Participate in ongoing coaching and training to ensure ASPCA policies, core values, behavioral competencies, and Fear Free Guidelines are consistently followed; monitor employee effectiveness to ensure excellent quality of care for all patients. Coordinate and manage all aspects of overall schedule changes in conjunction with AAH management, union representatives, and human resources when necessary. Support team in appropriate and professional handling of any adverse client or patient events. Monitor and report any medical errors to AAH Vice President, Medical Director, and Senior Director, Veterinary Technicians. Represent AAH in cross-departmental meetings and projects as assigned. Promotes and ensures the continual and consistent practice of organizational core values: Commitment and dedication to improving the lives of animals Ownership and feels responsible for outcomes Believes in Team - that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals

Created: 2025-03-11