Product Supervisor (Merchandise), Full-Time, SeaWorld ...

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: As a Product Supervisor, you'll provide frontline management supervision in the following areas: policies and procedures, projects, personnel, security, and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go with a creative vision. You will also: Guide the team to exceed financial and guest service targets for location(s). Supervise and develop all direct reports and ambassadors by providing training, feedback, and coaching, and writing and distributing performance tracking/appraisals. Facilitate the timely completion of work orders. Schedule ambassadors and monitor Kronos for timecard management. Monitor and manage location stock flow and Min/Max levels, restock displays, and process damaged merchandise. Conduct product research and management as it relates to the area. Monitor the safety of ambassadors and the merchandise facility, including maintaining neat, attractive, and functional merchandise displays. Sign off on customer refunds up to $200. Perform department duty responsibilities as assigned. Coordinate annual inventory for assigned location(s). Assist the Manager with plan-o-grams for prompt and correct product activation. Assist with planning promotional presentation layouts and merchandise events. Monitor area programs for any inconsistencies and correct them. Ensure excellent customer service by responding to customer requirements, expectations, and needs. Occasionally assist other locations and areas throughout the park as needed; other duties as assigned. What it takes to succeed: At least 18 years old. A valid state driver's license; visiting students and military personnel are required to have a valid driver's license from their state of residency and be able to provide a copy of the DMV report. Must complete the Company Vehicle Driver Training class and obtain a SWC driver's license. High School diploma or GED; or an equivalent combination of education and experience. Minimum two years of related experience in a Visual Manager and/or other Merchandise Supervisory Experience is a plus; or an equivalent combination of education and experience. Excellent written/verbal communication skills and the ability to speak effectively before groups. Excellent math skills to compute rate, ratio, and percent, and to create and interpret graphs. Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time. Able to regularly use hands and fingers. Able to handle multiple tasks and work in a fast-paced environment. Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs. Outgoing, and able to provide excellent guest service and interact favorably with the public. Ability to self-motivate as well as motivate ambassadors. Basic knowledge of financial terms for the revenue department. Able to work indoors and outdoors in all weather conditions. Able to work independently and troubleshoot issues. Clear understanding of Microsoft Office Applications and scheduling systems preferred. Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred. Theme park experience preferred but not required. Availability: Available to work varying shifts or hours based on park hours, i.e. be able to work opening and/or closing shifts, nights, weekends, and some Holidays. Full-Time may be scheduled up to 40 hours per week Compensation: 20.00 USD Hourly The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Created: 2025-03-11