BHU Social Services Manager

Job Summary:The BHU Social Services Manager is responsible for overseeing the BHU social workers and discharge planner, providing leadership, management, and supporting the Director of the Behavioral Health Unit as it relates to the social worker's activities and staff. Participates in the implementation of the daily operations of the BHU, as well as assist with the objectives and policies and procedures. Responsible for the Performance Improvement as it relates to the BHU Social Services dept, regulatory compliance. Supervises all BHU social workers and discharge planners. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.Essential Functions: Participates as a BHU social worker, which includes completing psychosocial assessments and entering the information into Clinician Hub. Facilitate groups in BHU. Communicate with patient, family, authorized representative, legal system, and colleagues to help ensure appropriate treatment and a successful discharge. As the LCSW, will co-sign all documentation and entries by the BHU social workers in the Clinician Hub. Monthly SW audit for ELADH and CHHP, which comprises of 20-25 charts. The results of the SW audits is forwarded to the CM Manager/Director and a copy is kept for reference. Upon request, the LCSW will do clinical supervision for BHU social workers that are accumulating their hours in pursuit of their own license as an LCSW. Will complete the required 90 day and annual reviews for the BHU social workers and discharge planners.Will participate in the monthly BHU PI meetings. Will assist the Director of BHU as needed and as it relates to the operations of the BHU.Demonstrates behaviors commensurate with the Mission and Values and Behavioral Standards of the organization.Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.Uses AIDET in interactions with patients and family members.Acts with a sense of urgency when performing tasks.Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.Reports on any equipment and or environmental issues for repair.Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.Speaks up to stop the line and escalates potential safety events if necessary.Completes and attends monthly training assigned.Other duties as assigned.Behavioral Standards:Works well and effeciently with minimal supervision. Handles difficult situations in a discreet and professional manner. Adaptable to changes in assignments and priorities.Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers. Communication/Knowledge: Effective written and verbal communication skills. Strong leadership skills including the willingness to pursue roles with increasing levels of accountability, coaching, teaching, inspiring, and collaboration to resolve issues.Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.Collaboration/Teamwork:Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.Qualifications/Experience:Five (5) years of leadership experience in healthcare, preferred. Three (3) years' experience in Behavioral Health Services, preferred.Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills. A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

Created: 2025-03-11