Service Department Head

Baker Roofing Company - Service Department Head We are seeking an experienced Commercial Roofing Service Department Head to join our winning team. You would lead an entire service operations department for a BRC branch. Baker Roofing invests in our employees by empowering success through a competitive bonus plan and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance. With more than 20 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture. Apply today if this sounds like the opportunity you have been looking for! Summary The Service Department Head iis responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required. Minimum Qualifications Education: High School graduate / College preferred Years of Experience: 10 Years minimum experience in the roofing industry Certifications: 30 Hour OSHA Construction card, First Aid/CPR/Bloodborne pathogen training Knowledge, Skills, and Abilities Computer - Experienced with Microsoft Outlook, Word, Excel and scheduling Excellent writing skills Exceptional organizations skills High degree of self-confidence Motivated and professional Must speak English fluently and Spanish is a plus Extensive knowledge of roofing which includes - BUR, shingles, tile, single-ply, metal, waterproofing techniques and products, working knowledge of trusses, light weight concrete deck systems, and AC work that is closely related to roofing Essential Functions Provide safe working environment for BRC crews, subcontractors, and others Maintain and improve quality control Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth Coordinate sales effort with salesman and provide necessary support for success of team Oversee setup, processing, and invoicing work orders Review aging report and resolve any issues Promote continual growth of department at the rate determined each quarter by General Manager Continual improvement of quality control and customer satisfaction Coordination with Department Heads and Service Managers located at other branches Physical Demands Requires standing up for long periods of time Requires use of ladders, scaffolds, and stairways Requires ability to climb, lift, balance, walk, and handle materials Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing Requires seeing details at close range Requires repetitive movement, bending or twisting, kneeling, crouching, stooping or crawling Requires ability to stand, walk, lift, and carry items weighing 50 pounds regularly Work Environment Requires working in extremely bright or inadequate lighting conditions, in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures, including exposure to sounds and noise levels that are distracting or uncomfortable Includes exposure to contaminants, hazardous material, or equipment Mistakes are not easily correctable and have serious consequences, therefore Safety procedures need to be followed Requires exposure to minor burns, cuts, bites, or stings Requires exposure to high places or dangerous conditions Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected]. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor Principals only. Recruiters, please don't contact this job poster.

Created: 2025-03-10