Shift Leader / Customer Experience Representative

Shift Leader / Customer Experience RepresentativeJoin Whistle Express - Where Every Wash is a Win, and Growth Drives Success! Are you ready to take on a leadership role in a fast-growing, community-oriented company? Whistle Express is looking for dedicated and responsible individuals to join our team as Shift Leader / Customer Experience Representative. With over 140 locations and ambitious plans for further expansion, we're looking for goal-oriented, customer-focused leaders like you to help drive our success! At Whistle Express, our mission is simple: Deliver the best car wash experience while making a positive impact on our customers and communities. We don't just wash cars - we create memorable experiences, ensuring every customer leaves with a smile. Core Values That Drive Our Success At Whistle Express, we're guided by core values that keep our team strong and united: Growth: We believe in continuous improvement, both personally and professionally. Ownership: We take pride in our work and embrace our successes and challenges. Accountability: We hold ourselves and each other to the highest standards. Transparency: We value openness and honesty in all aspects of our business. Pride in What We Do: Every car wash reflects our dedication to quality and customer satisfaction. Your Role as a Shift Lead As a Shift Lead / Customer Experience Representative, you'll play a key role in daily operations, ensuring the highest level of customer satisfaction while leading the team during shifts. Here's what your role includes: Customer Engagement: Welcome customers, answer questions, promote our unlimited wash memberships, and educate new customers on our variety of wash options and services. Operations & Safety: Guide vehicles into the wash tunnel, prep vehicles, and monitor equipment to ensure smooth, safe, and efficient operations. Team Leadership: Act as a key holder responsible for opening and closing procedures and take charge of staff leadership in the absence of the Assistant Site Leader or Site Leader. Attention to Detail: Conduct vehicle checks, uphold our "Sparkle Assurance" standards, and ensure each wash meets and exceeds customer expectations. Whistle Express offers multiple paths for career advancement. Shift Leads who demonstrate dedication and commitment to growth can move up to roles like Assistant Site Leader, Site Leader, or into specialized positions such as Trainer or Maintenance Technician. Perks & Benefits We offer a comprehensive benefits package designed to support your career and personal well-being: Competitive Pay with uncapped monthly commissions Paid Time Off (PTO) 401(k) with Company Match Commission Opportunities Service Awards Employee Discounts Paid Holidays Free Car Washes Flexible Scheduling Paid Training A Culture of Growth & Opportunity Why Choose Whistle Express? We're offering more than a job - we're offering a career with purpose. With over 140 locations and a roadmap for continued growth, Whistle Express is dedicated to helping our team members succeed and grow alongside us. Make an Impact with Whistle Express! If you're a natural leader with a desire to further develop your customer service, operational efficiency, and team leadership skills, we want to hear from you. Apply today and take the next step in your career as a Shift Leader at Whistle Express. Your desire to further develop your leadership skills will help drive our success, and your career growth. Ready to Lead and Make an Impact with Whistle Express? Apply Today! #sales #customerservice

Created: 2025-03-10