Dispatcher / Alarm Monitoring Specialist

Description Home Search Jobs Job Description Dispatcher / Alarm Monitoring Specialist Contract: Canonsburg, Pennsylvania, US Salary Range: 20.00 - 22.00 | Per Hour Job Code: 359408 End Date: 2025-03-30 Days Left: 22 days, 2 hours left Apply Title: Dispatcher/ Alarm Monitoring SpecialistLocation: Canonsburg, PA 15317 (Remote, but local to Canonsburg, PA for meetings and training)Duration: 12 MonthsSchedule: 10 hour shift (Mon, Tue, Thu and Fri - Working)Payrange: $20 - 22/hr.Position Summary: Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements. Job Functions: Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC. Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA. Open, track, and close NOC trouble tickets with the regions. Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes. Assist in the monitoring and control of headquarters building and site security. Interface with field personnel to verify repairs and testing of lighting alarm systems. Assist in resolution of NOC daily reports. Basic troubleshooting and configuration of tower monitoring and lighting systems. Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures. Provide first contact with land owners, outside vendors, police, fire and emergency service responders. Interface and assist with other NOC's and their technicians during QLI's, third party tower repairs and service outages. Education/Certifications High school diploma or GED Prior customer service and/or service dispatch experience in NOC environment. Other Skills/Abilities Basic telephone operation skills Excellent customer service skills Proficiency in MS Office programs Skilled at completing tickets for maintenance purpose Ability to handle multiple simultaneous calls Knowledge of wireless communications a plus if interesyted kindly share your resume at Job Requirement telephone customer service MS Office tickets dispatch Reach Out to a Recruiter Recruiter Email Phone JIGYASA ISSAR Apply Now

Created: 2025-03-10