Office/Front Office Assistant ( Home Care Agency in ...

Job Type Full-time Description Conducts all business calls and interactions with proficiency, accuracy and in a professional manner. Provides prompt if not immediate response to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc. Interacts with Care Managers and upper managemen and all clinical staff in a professional, courteous manner. Performs all scheduling functions by constantly logging any change in employee/client schedule into HomeCare IT scheduling software. Documents all necessary items as "notes" in HomeCare IT. Reviews and manages all client status changes within the Provider Direct database. Possesses the knowledge about home care and be able to advise clients and employees when necessary. Participate in employee orientation and continually work through issues with direct field staff. Responsible to fill every possible case referred by contracting agencies and referral sources in as timely a fashion as possible. Possesses knowledge about HIPAA, ethical/moral standards, client right to privacy, and issues of confidentiality. Thinks, communicates and acts clearly and quickly. Addresses issues of paperwork, adherence to scheduling and personnel problems directly with staff. Multitasks at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, conducting new hire orientations, Demonstrates networking skills and an ability to attract clients and referral sources in a legitimate, professional manner. Possesses advanced writing skills required to compose incident reports, memos and other written assignments when necessary. Requires intense attention and concentration. Good visual, verbal and hearing skills. Possesses flexibility and ability to deal with a wide range of personality types and ages. Required to attend events such as Job Fair, Community events, promoting the Organization in the Community. Required to be on a weekend call at least once a month. Required to wear different Hats and be able to perform office duties as scheduled by the Director. Requirements Experience in home care, specifically as a caregiver or scheduling coordinator, preferred. Excellence in Scheduling Software, Microsoft Word, Microsoft Excel, Internet, Email, and Microsoft Windows operation. Some College Education Salary Description $22-$27 / hour

Created: 2025-03-10