Account Representative - Customs Brokerage

Account Representative - Customs Brokerage Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: * Serves as the customer service liaison between the Company and the customer. * Processes Custom and OGA (other government agency) entries for clearance of goods into the United States. * Opens files, enters notes, information, and document requests in CargoWise and/or AS400 system. * Classifies invoice based on HTS (Harmonized Tariff Schedule) * Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed. * Communicates with specified offices, departments, and teams on all issues affecting customs brokerage. * Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number. * Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc. * Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc. * Convert and verify shipment weight, volume, and foreign currency. * Maintain communication with customers, carriers, and vendors. * Coordinate pick-ups and invoice files. * Assist customers with questions, complaints, requests, tracking and tracing. * Handles accounting processes accurately and in a timely manner. * Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination. * Review documentation or issue documents to meet government regulations and carrier regulations. * Must have knowledge of buying/selling rates to ensure profitability. * Ensure email and telephone calls are promptly and politely answered. What you need: * Minimum 3 years' experience in customs brokerage or an equivalent combination of both education and experience. * Knowledge of U.S. Government Agency requirements * Knowledge of U.S. Customs and OGA clearance of freight * PC literate with experience with Microsoft Outlook, Work, Access, and Excel Bonus if you have: * Excellent written and oral communication skills demonstrate a proven ability to develop relationships with a range of internal and external customers. * Excellent planning and organizational skills * Ability to read and interpret documents. * Ability to write routine reports and correspondence. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to multitask. * Mathematical skills essential to ensure accuracy in calculations. What you gain from joining our team: * Access wages early with the Rain financial wellness app. * Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment! * Health, dental, and vision insurance after 30 days of employment * 401k match * Paid maternity and paternity leave * Access to career development, employee resource groups, and mentorship programs * Employee discounts * Access to employee perks like fitness class discounts and free access to a relaxation and meditation app * Free financial wellness programs * Daycare discount program * Opportunities to volunteer and give back to your community. * + more! Join our Team! * Visit our website at"¯"¯and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR * Text DELIVER to 88300 to Apply1

Created: 2025-03-08