IT Field Technician

Get AI-powered advice on this job and more exclusive features. This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience "” talk with your recruiter to learn more. Base pay range $50,000.00/yr - $55,000.00/yr Senior Technical Recruiter at Harvey Nash Our client, a rapidly growing Retail Company, is seeking an IT Field Technician to join its team! Job Description: · Provide first point of contact for support issues at all stores. · Able to travel daily between stores. · Process service tickets/work logs related problems, train customers on our applications and various wireless peripherals. · Elevate complex issues/problems to appropriate team members. · Troubleshoot and correct problems on site. · Perform scheduled hardware and/or software installations. · Assist stores with: Desktop applications, maintenance, and troubleshooting. Network Equipment installation and troubleshooting (routers, switches, access points). Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc.). Configure and/or troubleshoot Zebra handhelds, network and label printers. · Provide store training in hardware use and software applications. · Work to gather information, or resolve issues independently or collaboratively. · Quickly learn and retain relevant system knowledge. · Respond to customer inquiries and problem-solving in a professional and effective manner. · Provide feedback to manager regarding service failures or customer concerns. · Maintain in-depth working knowledge of retail systems and processes. · Perform other related duties as assigned. Qualifications: Education: College degree in IT or Equivalent certifications. SKILLS & EXPERIENCE: Written and verbal communication skills. Must be a self-starter with the ability to think and work independently. Knowledge in network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable and RJ45 understanding. Well-organized and detail-oriented. Ability to handle multiple projects/responsibilities simultaneously. Proficiency in MS Office applications. Problem analysis and solving. Able to take initiative, being flexible with schedule. Must be capable of lifting and/or carrying up to 30 lbs. Bilingual in Spanish is a plus. Seniority level Associate Employment type Full-time Job function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr

Created: 2025-03-07