Field Service Manager

Job Title: Field Service Manager Job Description The Service Manager will perform a leadership role in developing, implementing, and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. They will be in direct contact (onsite and offsite) with customers. Responsibilities * Prepare service reports by collecting, analyzing, and summarizing data and trends. * Manage annual service department. * Organize appropriate and timely service requests. * Contract with service providers. * Analyze service and support failures. * Create preventive maintenance (PM) service plans. * Run Temperature Uniformity Tests per industry standards (AMS 2750). * Responsible for warranty parts shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field. * Coordinate and plan maintenance events with the customer to ensure high availability and reliability of equipment. * Travel to customers to build relationships, handle emergency troubleshooting, and repairs. Travel may require less than 20% for customer and vendor onsite visits. * Present upgrade opportunities to customers. * Supervise field installations. Essential Skills * Understanding of high and low voltage schematics, drive systems, temperature controllers. * Knowledge of P&ID Loop (Piping and Instrumentation Diagram Loop). * Basic PLC programming and troubleshooting. * Supervisory skills. * Customer and vendor interaction. * Experience with engineering schematics, SolidWorks, and ISO 9001 procedures. * Good communication skills with staff, vendors, and customers. Additional Skills & Qualifications * At least 5 years of work-related experience or a Bachelor's degree in Engineering preferred. * Hands-on experience in field service functions is a must. * Experience with gas burner systems, thermal mechanics, and welding. * Experience with software such as SolidWorks, Office 365, PLC, and Honeywell. * Ability to select, train, assign, schedule, and coach service employees. * Ability to mentor field engineers and support sales managers. Pay and Benefits The pay range for this position is $80000.00 - $100000.00/yr. Salary + Commission We provide a comprehensive benefits package including health insurance and a 401k plan with 4% company match. Workplace Type This is a fully onsite position in Pico Rivera,CA. Application Deadline This position is anticipated to close on Mar 19, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: * Hiring diverse talent * Maintaining an inclusive environment through persistent self-reflection * Building a culture of care, engagement, and recognition with clear outcomes * Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@ for other accommodation options.

Created: 2025-03-07