Hospitality Administration Coordinator

The Hospitality Administration Coordinator will operate the Crew "Help Desk," responsible for fielding and responding to inquiries from both internal and external sources. The Hospitality Administration Coordinator will liaise with guests to coordinate special reservation requests, assist with venue inquiries, as well as communicate with Crew employees to answer employment questions. DETAILS Job Overview Position Summary The perfect candidate is an effective and gracious communicator, reliable, willing to learn, and eager to provide excellent hospitality. The Hospitality Administration Coordinator must maintain a high level of integrity and be thoughtful, detail oriented, and willing to go the extra mile to comprehensively assist guests and employees, while directing serious issues to upper management. Additionally, the ideal candidate is an independently motivated individual, willing to provide administrative support to the management and executive team based on business needs.  Essential Duties and Responsibilities Communicate with management of all levels daily regarding reservation requirements, and relevant employee outreach Make, modify, and manage guest reservations across the Crew portfolio using Resy Manage incoming and outgoing phone and email communications in a timely, detailed, and thoughtful manner. Provide friendly, knowledgeable assistance to phone call and email inquiries. Review employee documentation in Crew's proprietary Applicant Tracking System and procure required information from employees as directed. Maintain knowledge of restaurant concepts, location, transportation, management team, etc. Navigate concerns with composure in all circumstances, and escalating serious issues to upper management Perform administrative tasks including but not limited to documentation audits, billing, digital organization, and scheduling. Meticulously maintain all employee and guest records as directed by the Chief of Staff and Director of People Systems. Minimum Qualifications Tier 1 - Up to $28 / Hour 2+ years of experience working in hospitality, guest service, or human resources (experience as a reservationist, guest services agent, or human resources administrator a plus) At least 1 year working in an administrative capacity in human resources or coursework in human resources, people management or similar discipline Fluent in both written and spoken English and Spanish Experience working in a high business volume, fast-paced environment Excellent written and verbal communication skills and commitment to discretion concerning private information Previous experience working with private information (i.e. PHI, PII, or PCI) Organizational skills and impeccable attention to detail Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus) Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions Able to lift 30+ lbs. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business Tier 2 - Up to $25 / Hour At least 1 year of experience in hospitality, guest service, or human resources (experience as a reservationist, guest services agent, or human resources administrator a plus) Fluent in both written and spoken English. Multilingualism is a plus! Spanish and French are particularly helpful Ability to prioritize tasks based on direction of upper management and the needs of the business Ability to perform essential job functions when working in a high business volume, fast-paced environment Excellent written and verbal communication skills and commitment to discretion concerning private information Organizational skills and impeccable attention to detail Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus) Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions Able to lift 30+ lbs. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business Tier 3 - Up to $22 / Hour Ability to prioritize tasks based on direction of upper management and the needs of the business Ability to perform essential job functions when working in a high business volume, fast-paced environment Excellent written and verbal communication skills and commitment to discretion concerning private information Organizational skills and impeccable attention to detail Proficiency with computer-based technologies (familiarity with Google Suite and Resy a plus) Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions Able to lift 30+ lbs. Able to work nights, weekends and holidays, and variable schedule, per the needs of the business Fluent in both written and spoken English. Multilingualism is a plus! Spanish and French are particularly helpful Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands, and lift or move up to 35 pounds. ENVIRONMENT Company Culture We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together.  We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income. POLICY Equal Opportunity Employer Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. We use E-Verify to confirm the identity and employment eligibility of all new hires. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. BENEFITS Paid Safe and Sick Leave Commuter Benefits Employee Discount

Created: 2025-03-07