Warmline Supervisor/IT Support Specialist

Warmline Supervisor/IT Support Specialist JOB TITLE: Warmline Supervisor/Peer Programs IT Support Specialist LOCATION: Milwaukie, OR FLSA: 1.0 FTE Exempt-Salaried (Expectation is to work 40 hours per week) SUPERVISOR: Warmline Program Manager PAY GRADE: B10 ($60,000 - $88,800 annually, depending on experience) Spanish speaking preferred, eligible for 10% increase once language test is passed! DESCRIPTION The Warmline Supervisor(s), under the supervision of the Warmline Program Manager, is responsible for the day-to-day oversight of the David Romprey Warmline. The Warmline Supervisor will provide day-to-day coordination, supervision, and work direction to all assigned Warmline Operators and their Shift Leaders, supervise and provide training, and represent the Oregon Warmline at the local, county, and state level. The Warmline IT Support Specialist, under the direct supervision of the Warmline Program Manager with guidance from the IT Administrator, is responsible for supporting and coaching the Warmline Operators, Shift Leaders, and their Program Supervisors in the use of IT equipment and applications. The IT Support Specialist serves as a helpdesk support for the Warmline. SUPERVISION Supervision Received The Warmline Supervisor works under the direction of the Warmline Program Manager. Assignment of work usually consists of general objectives or specific assignments. The Program Manager will provide daily to weekly guidance. The IT Support Specialist is supervised by the Warmline Program Manager and guided by the IT Administrator. Supervision Exercised The Warmline Supervisor oversees all assigned Operators and Shift Leaders. The IT Support Specialist does not provide supervision. RESPONSIBILITIES FOR WARMLINE SUPERVISOR Plans and conducts new employee orientation to foster a positive attitude toward company goals. Monitors performance, advising the Program Manager when there are issues. Provides daily supervision to all assigned employees and updates Program Manager when there is a cause for disciplinary action. Completes performance evaluations on all assigned employees and discusses with the Program Manager regarding merit-based pay increases. Engages in Warmline planning, oversight, and follow-through. Ensures the daily smooth operation of the Warmline. Works closely with HR to recruit, hire, and train new staff. Delivers and provides training to improve the skill set of Warmline Operators and Shift Leaders. Provides backup and on-duty support for Warmline services when necessary. Creates and maintains a resource database to be used by all assigned Operators and Shift Leaders. Oversees the scheduling for all assigned Operators and Shift Leaders. Keeps track of all data logs; enters data and presents data in a way that accurately and professionally represents Warmline activity. Writes reports as necessary. Adheres to all CCS and Warmline policies and procedures. Assists the Program Manager in building strong linkages between the Warmline and other mental health organizations and/or groups at the local, county, and state level. Researches and disseminates new information relevant to the Warmline. Provides quality Intentional Peer support by phone to the intended audience. Represents the Oregon Warmline in public forums as needed. Responds to pertinent requests for information by other organizations and callers through mail, phone, email, or text. Performs other tasks or projects as assigned. Participates in ongoing meetings as assigned. RESPONSIBILITIES FOR THE PEER PROGRAMS IT SUPPORT SPECIALIST Assists staff in skill development related to the IT programs needed for their positions. Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responds to queries either in person, over the phone, or through audio/visual meetings. Installs, modifies, and repairs computer hardware and software. Trains computer users. Cleans up and maintains computers. Runs diagnostic programs to resolve problems. Keeps digital logs for data collection, and ensures operators are supported to learn the process. Participates in all staff meetings monthly statewide; assists other staff to attend. Disseminates new information relevant to the peer programs by assisting the Program Manager in the development and use of monthly stats reports. Evaluates and provides feedback to program peer support staff on their performance. Performs other tasks or projects as assigned. QUALIFICATIONS FOR WARMLINE SUPERVISOR A minimum of a high school diploma or equivalent is required. A minimum of 1 year of prior supervisory experience. A minimum of 2 years experience is required in working with individuals who have addiction or mental health issues. A minimum of 1 year experience working in peer services. QUALIFICATIONS FOR THE WARMLINE IT SUPPORT SPECIALIST An Associate's degree in a technical field with 0-5 years of experience; or a high school diploma with equivalent experience in the field. CRIMINAL BACKGROUND CHECKS Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380. PERSONAL AUTO INSURANCE The Warmline Mobile Team Leader must hold a valid driver's license as well as personal auto insurance for privately owned vehicles utilized for CCS business. PHYSICAL DEMANDS While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems. WORK ENVIRONMENT Work is performed in the individual's home environment and as such the environment is not able to be predicted by CCS. SALARY DESCRIPTION: $60,000-$88,800 annually, depending on experience. #J-18808-Ljbffr

Created: 2025-03-06