SR IS SUPPORT TECH

Responsibilities THE GEORGE WASHINGTON UNIVERSITY HOSPITAL DESIGNATED A "˜BEST REGIONAL HOSPITAL' BY U.S. NEWS & WORLD REPORT Washington, D.C. - July 16, 2024 -- The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2024-2025 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital . GW Hospital ranks 4th in the region , which includes hospitals in D.C. and parts of Maryland, Virginia, and West Virginia. GW Hospital achieved "high performing" status in six specialty areas: Neurology and Neurosurgery; Orthopedics; Pulmonology and Lung Surgery; Gastroenterology and Gastrointestinal Surgery; Urology; and Geriatrics, along with receiving "high performing" designations for the following eight common procedure and condition areas: Heart Failure; Heart Attack; Kidney Failure; Leukemia, Lymphoma, and Myeloma; Prostate Cancer Surgery; Stroke; Hip Fracture; and Diabetes. Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. Additionally in 2024, GW Hospital received the American College of Cardiology's National Cardiovascular Data Registry (NCDR) Chest Pain - Myocardial Infarction (MI) Registry Platinum Performance Achievement Award. U.S. News and World Report named GW Hospital as a High Performing Hospital for Maternity Care (Uncomplicated Pregnancy) in 2024. This designation means that GW Hospital provides a high standard of care for patients with uncomplicated pregnancies. This designation is the highest award a hospital can earn for U.S. News' Best Hospitals for Maternity Care. We are seeking an experienced Senior Information Services Support Technician to provide support to individual users of IS equipment and technology. Responsible for the configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals. Supports, troubleshoots and resolves end user hardware and software issues and provides recommendations as required. Installs and sets up new computer systems for testing and loading of software. Installs software and troubleshoots software problems. Answers the IT Service Center phone and checks email account, makes recommendations and troubleshoots user issues to resolution. Documents into the ticket tracking system. Acts as the escalation point for customer relations matters and problem resolutions. Trains new account users and verifies that access and security of Information Services resources are properly maintained according to established organizational policies and procedures. Helps to train new staff on IT Service Center operations and tasks. Assists the Information Technology Service Center manager with department processes to ensure service level and operational level standards. Provides on-call after hours support as required. Qualifications Education Requirements: Bachelor's degree in information technology or related field from an accredited college or university required. Experience: Minimum 5 years' experience troubleshooting complex network, hardware, software, and printing problems. Experience in acute care hospital environment. Must have good judgment in defusing/mitigating serious customer relations issues. Benefits : Competitive salary based on experience. Comprehensive benefits package including health, dental, and vision insurance. Retirement savings plan with employer contribution. Generous paid time off and holidays. Opportunities for professional development and continuing education. A supportive and collaborative work environment dedicated to patient care and team success. #J-18808-Ljbffr

Created: 2025-03-06