Compliance Technician, Bureau of Network Technology ...

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live. As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City's yellow fever outbreak in 1822 to the COVID-19 pandemic, we are a hub for public health innovation, expertise, and programs and services. We serve as the population health strategist and planning authority for the City of New York, while also having a vast impact on national and international public policy. Our Agency's five strategic priorities are: To re-envision how the Health Department prepares for and responds to health emergencies, focusing on building a "response-ready" organization. Address and prevent chronic and diet-related disease. Address the second pandemic of mental illness. Reduce black maternal mortality and make New York a model city for women's health. Mobilize against and combat the health impacts of climate change. The Bureau of Network Technology and Telecommunication Services (NTTS) aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Perform sensitive investigations concerning the administrative misconduct of Child Care field inspectors in compliance with IT security policies. Conduct IT security surveys of Child Care field operations, IT equipment, and facilities. Perform imaging and encryption of desktop computers, laptops, and tablets (iOS & Android). Perform computer diagnostics and troubleshooting to resolve network, hardware, and software errors. Collaborate with cross-functional teams to plan and execute the setup and maintenance of audio-visual systems. Manage and prioritize incoming support requests, ensuring timely resolution of desktop-related issues. IMPORTANT NOTES TO ALL CANDIDATES: If you are called for an interview, you will be required to bring copies of original documentation, such as a valid U.S. Passport, Permanent Resident Card/Green Card, or Driver's license. Proof of Education according to the education requirements of the civil service title. Current Resume. Proof of Address/NYC Residency dated within the last 60 days. LOAN FORGIVENESS: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. MINIMUM QUALIFICATIONS A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or A four-year high school diploma or its equivalent approved by a State's department of education and three years of satisfactory experience in any of the areas described above; or Education and/or experience equivalent to the above. PREFERRED SKILLS Excellent Customer Service experience. Excellent understanding of Help Desk environment. Minimum of 3 years of IT experience. Strong knowledge in Windows, Windows Server, and Microsoft Office. Strong knowledge of PC hardware set-up and configuration. Strong understanding of audio-visual systems. Willingness to travel to different company locations as required. RESIDENCY REQUIREMENT NEW YORK CITY RESIDENCY IS NOT REQUIRED FOR THIS TITLE. ADDITIONAL INFORMATION The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment. #J-18808-Ljbffr

Created: 2025-03-06