Field Services Manager

Job ID: 507912 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Overview CRH Americas Materials Group/CRH is seeking a customer-oriented individual with strong leadership and problem-solving abilities to join our team as a Field Services Manager. In this role, you will oversee the field services function, ensuring high operational performance and exceptional customer service. You will actively engage with CRH business leaders to understand their technology needs, aiming to continuously improve customer satisfaction and user experience. Additionally, you will collaborate with other IT teams on computer operations, technical support, systems analysis, and PC technology. This position involves direct reports and requires technical expertise with current "hands-on" system support experience. Key responsibilities include defining roles, hiring team members, organizational planning, and enhancing user experience. You will be part of the Service Operations management team and report to the Director of Field Services. Key Responsibilities (Essential Duties and Functions) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * Oversees daily operations of a team of Field Services Technicians (FST). * Takes ownership of events and issues within team's responsible support area. * Ensures efficient task completion. * Delivers high-quality customer service. * Manages local hardware inventory. * Responsible for FST training and performance. * Partners with the Business Relationship Managers (BRM) team to understand business expectations. * Ensure company technical standard are followed. * Builds strong, trust-based relationships with local business leaders. * Other duties as assigned. Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities. Education/Experience * Bachelor's degree in computer science or information technology from an accredited college or university, or equivalent experience. * At least 5+ years of progressively responsible experience in IT technical support, with 3 years at a supervisory level preferred. * Strong knowledge of networks, switches, servers, PCs, notebooks, peripheral equipment, and telecommunications. * Relevant experience in a large, multifaceted organization with cross-functional teams. * Project management experience preferred. * ITIL certification preferred. Knowledge/Skill Requirements * Strong analytical, problem-solving, and decision-making skills. * Expertise in desktop, network, and application configuration and troubleshooting. * Knowledge of ITIL framework and Incident Management. * Ability to identify customer needs and resolve problems. * Effective team development, mentoring, and management of distributed staff. * Clear, concise communication in various contexts. * Management of travel and expenses. * Collaboration with diverse individuals. * Strong commitment to customer service. Work and Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Sitting for extended periods of time. * Ability to safely lift 10 pounds on a regular basis and up to 50 pounds on occasion. * Ability to travel (overnight) as required based on business needs up to 50%. * Ability to drive up to 4 hours for onsite services and meetings. * Must pass background check, alcohol and drug testing. * The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables. Work Environment * Normal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You * Highly competitive base pay * Comprehensive medical, dental and disability benefits programs * Group retirement savings program * Health and wellness programs * A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link. Date: Mar 4, 2025

Created: 2025-03-06