Dental Office Coordinator

APLA Health's mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $26.20 - $30.35 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the direction of the Dental Clinic Manager, the Dental Office Coordinator's primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Perform the procedures of the dental clinic front office, including but not limited to the areas of: o Efficient Patient Service Care o Patient Registration o Casewatch Registration o Eligibility Verification o Appointment Scheduling o Communication of Dental Benefits to Patients o Incoming and outgoing referral processing o Patient Treatment presentation o Work with the clinical team to effectively manage daily patient flow • Follow and demonstrate commitment to APLA's Health policies and procedures • Create a welcoming environment in the front office • Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs. • Have patients complete all necessary forms and documentation necessary for registration purposes. • Explain and Communicate benefits and dental needs with patients after examinations. • Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns. • Assist in keeping patients' appointments on schedule by notifying the back office of patients' arrival. • Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day. • Manage and retrieve incoming faxes in RingCentral • Coordinate transportation for patients as needed. • Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company • Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans • Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program • Update Casewatch eligibility every 6 months as required by the DHSP Program. • Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients) • Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered. • Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager. • Collect payment from patients before services are rendered when necessary. • Act as liaison between dental providers and Finance Department as it relates to billing. • Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors. • Work closely with management regarding client grievances and concerns about treatment. • Perform and assist as a chair-side dental assistant • Assist in maintaining OSHA and HIPAA compliance. • Assist in maintaining office and building fire/safety regulations. • Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Must be a high school graduate or equivalent • A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate • Experience with patient registration and financial screening • Experience working with multiple benefits coverage programs, including private insurance and government programs • Experience working in a Federally Qualified Health Center preferred • X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment • Bilingual (English/Spanish) preferred • CPR Certified Knowledge of: • Working Knowledge of Microsoft Office Software • Apply knowledge of ADA procedures and codes • Knowledge of the principals and practice of modern dentistry • General HIV/AIDS health issues • General medical and dental terminology; current ICD and CPT coding • Universal precautions and infection control • OSHA and HIPAA regulations • eClinicalWorks or similar electronic health record system • DEXIS imaging software Ability to: • Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic • Communicate effectively and courteously with tact, diplomacy, and poise • Multitask efficiently • Follow written and oral directions • Maintain the patient appointment schedule efficiently • Work independently and responsibly • Work effectively as a team member in a busy medical/dental practice • Be self-motivated and maintain the commitment to excellence of APLA Health WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver's license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran.

Created: 2025-03-06