Data Center Operations Manager (Night Shift)

Data Center Operations Manager (Night Shift) Job ID: 2895481 | Amazon Data Services, Inc. Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. Key job responsibilities include: Prioritize and assign trouble tickets to data center technicians and operators. Manage the performance of diverse team(s) of data center operation professionals with varying skills across different locations. Develop career paths for employees and make updates in our internal tools. Recruit and train data technicians to ensure appropriate staffing levels. Ensure effective and efficient management of day-to-day data center operations including queue management, 24/7 shift arrangement, and hardware logistics. Act as the subject matter expert across all aspects of data center operations. Ensure all operational KPIs and metrics are measured and met. Inspire and guide improvement in team processes, technology innovation, and automation. Manage large-scale events (outages) and act as the call leader. Manage and improve workflows and throughput for data center operations. Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs. Maintain the on-call schedule coordinating absence and vacations. Be passionate about the quality and quantity of services provided and continuously strive to improve our Customer Experience. BASIC QUALIFICATIONS - A Bachelor's degree or 4+ years of professional or military experience in an IT related field. - 2+ years of experience managing people in a technical environment. - 2+ years of experience participating in on-call rotations and providing after-hours support in an environment that operates 24/7. - 2+ years of experience with Networking or Computer hardware. PREFERRED QUALIFICATIONS - In-depth knowledge of Linux systems administration. - Networking experience and knowledge of cabling best practices. - In-depth hardware architectures knowledge and troubleshooting experience. - Experience with system management tools and client/server environments. - Technical writing experience. - Prior project management experience. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Posted: February 14, 2025 (Updated about 12 hours ago) Posted: December 5, 2024 (Updated about 18 hours ago) Posted: April 24, 2024 (Updated about 22 hours ago) Posted: November 25, 2024 (Updated about 22 hours ago) Posted: December 4, 2024 (Updated about 24 hours ago) #J-18808-Ljbffr

Created: 2025-03-06