Director of Operations

Position Purpose: the Director of Operations will have a clear goal of keeping the company on solid track by coordinating, planning, and directing people and making sure policies are being implemented.   Key Responsibilities/Accountabilities: Logistics Make sure that everything is coordinated and followed through accordingly- from policies to work force. Create company policies that will benefit both the work force and the company and makes sure that they are adhered to. Plan out human and material resources to bring about a productive outcome.  Make sure that sales and service delivery are accomplished in line with the goals set by the company. Be responsible for the logistics and efficiency in all locations - monitor which offerings or personnel work out and which don't and be flexible to adjust to achieve expected goals Maintain the safety and security of all employees, guests, and company assets by developing systems and procedures that comply with our Safety Manuals.   Product Presentation Monitor and make sure the quality of food and beverage is at its highest in all locations- attend tastings and trainings and spot check by being present during the hours of operation Monitor and participate in pricing strategies, menu engineering/reviews and tastings Maintain control over all food and beverage offerings in all locations by empowering managers to seek feedback from guests and monitoring sales numbers per category Train and guide on service standards - create training manuals, ensure new hires are trained properly, provide managers with talking points for pre-shift meetings, provide constructive feedback based on the dining experience Researching, suggesting, and introducing methods, products, and services to improve the service delivery systems - example: delivery sites subscription, variety of reservation systems, equipment upgrade, etc. Communicate and support management by offering resolution suggestions and advise on daily challenging situations (personnel issues, verbiage for write ups, labor laws rules, and other internal policies) Spot check and monitor the cleanliness and compliance with Health Department rules Staff recruitment - post positions, pre-screen resumes, schedule interviews, coordinate meetings and gather feedback from managers, conduct reference checks in absence of HR mgr. Ensure the uniforms (staff and management) are representing our brand and image.   Financial Maximize financial performance and profit - suggest promotions and bring revenue increase ideas, assist in training of managers and staff on up selling, build relationships and network within the city to expose our restaurant brands and bring potential additional revenue Monitor schedules and payroll of all locations - keep the payroll cost at or under 30% Assist in planning and meeting goals of budgeted operational expenditures Capex - gathering and brainstorming on needs for potential investments needed to boost quality and sales Enforce compliance in terms of federal, state, and local laws. Organizational Oversee and follow up on IT projects and support  Oversee and follow up on communications via social media, making recommendations with respect to the promotions in each location to achieve service delivery objectives and increase business volume/sales Oversee and liaison in branding (brand products development coordination) Oversee and follow through on all company VISA applications Follow up on completion of applications and renewals of licenses and permits Oversee and follow through the completion of all maintenance and repair needs and projects Oversee and monitor performance of Pest Control Company Oversee and coordinate Health Department mock visits in accordance with planned inspections, guide and teach to achieve compliance and successful "A" grade rating Performance/hiring/accountability/conflict resolution and progressive discipline - create and build HR database when it comes to structured forms specific to each location and assist HR Manager in handling all personnel issues Develop Managers and Employees - organize training and cross training sessions, visit line ups and motivate staff and managers, create incentive plans and spend "one on one" time coaching, counseling and teaching, build cohesiveness and strengthen relationships among teams and corporate level management Assist in day-to-day operations - lead by example to achieve the highest level of guest satisfaction - fill in for managers that are possibly sick or be present in locations that need extra management support  At times be required to travel outside of NY to assist/oversee locations and or open new locations.  Help manage construction of local and non-local projects.   Self-Development   It is understood that as Director of Operations you are responsible to maintain current knowledge of the world restaurant trends and new local restaurant ratings and openings. You will be required to continually develop this knowledge on your own time. Your progress in education will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties (with prior management approval).   Minimal Essential Requirements: 4+ years of AGM/GM experience Full availability including weekends and holidays as well as ability to cover AM and PM shifts when GM is on vacation Italian wine and food knowledge Fluent in English and Spanish Good knowledge of Microsoft Excel and Word Knowledge of payroll, inventory and scheduling Knowledge of managing cost Training managers and staff Knowledge of Toast and Resy PNL knowledge Hospitality Ambassador Excellent verbal and written communication skills and the ability to interact effectively with staff, public, and appointed officials. Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers and guests in English. Extremely organized and with ability to think strategically, analytically, and critically, with an aptitude in general decision making and problem-solving process. Strong leadership acumen and open to self-development and performance management skills to lead by example Ability to work collaboratively with COO, Ownership and Senior Management. Ability to exercise good judgment and make sound decisions in a manner consistent with the essential job functions. ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. #sahg

Created: 2025-03-06