Senior Network Engineer

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions, and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.7+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces all forms, where our employees, customers, and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric, and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an "˜Oncourse SUPER'"”Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements, and individual qualifications without regard to any protected basis. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary We are seeking a skilled and experienced Sr. Network Engineer to design, implement, manage, and support network infrastructure solutions for our organization. The ideal candidate will have strong expertise in Active Directory, Azure Entra ID, Cisco network technologies, including access points, routers, switches, firewalls, VPN, and SD-WAN. You will play a key role in ensuring our network infrastructure's stability, security, and performance, working closely with internal teams and vendors to deliver high-quality solutions aligned with business needs. Responsibilities include but are not limited to: Design and deploy Cisco-based network infrastructure, including access points, routers, switches, firewalls, and VPN solutions. Design, plan, and oversee network upgrades, hardware/software implementations, and relevant testing. Strong hands-on experience with Cisco networking hardware (routers, switches, firewalls, and wireless solutions). Configure and deploy SD-WAN solutions and ensure seamless integration with existing network architectures. Experience with Cisco VPN, ASA Firewalls, and Cisco Meraki is highly desirable. In-depth knowledge of network security protocols and practices, including firewalls, VPNs, and intrusion prevention systems (IPS). Monitor network performance, availability, and security using tools like Cisco Prime, SolarWinds, or similar network monitoring platforms. Troubleshoot network issues, identify root causes and apply corrective measures. Solid understanding of IP routing protocols such as OSPF, EIGRP, BGP, and multicast. Experience with network monitoring and troubleshooting tools (e.g., SolarWinds, Cisco Prime, Wireshark). Strong documentation skills, with the ability to create network diagrams and configuration documents. Excellent problem-solving skills and the ability to work under pressure. Directly manage multiple projects, from simple to highly complex, ensuring governance and control are upheld. Contribute to IT projects aimed at improving service delivery and enhancing capabilities. Knowledge of Microsoft Active Directory, Azure AD, Intune, Microsoft Defender, and Microsoft O365 for effective MSP collaboration. Ensure adherence to Information Security Technology controls and processes, particularly in cloud environments. Assist with Change Management tasks, including validation and monitoring progress. Log all incidents and service requests into the ticketing system, ensuring thorough documentation. Escalate unresolved or complex issues to appropriate IT teams or vendors for resolution. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders. Influence IT policy and strategy, working with senior management to evolve the operating model and align IT services with long-term business objectives. Establish and monitor benchmarks, quality measures, and participate in disaster recovery and contingency planning to ensure a 99.95% availability rate for IT operations. Ability to work independently and as part of a team in a dynamic environment. We're excited if this is you Experience and Qualifications of the Role Over eight years of technology experience with 5+ years of hands-on experience with Cisco networking hardware (routers, switches, firewalls, access points) and SD-WAN technologies Expertise in configuring and troubleshooting Cisco IOS, Nexus, and SD-WAN technologies. Extensive experience with Cisco VPN, ASA Firewalls, and Cisco Meraki. 4+ years of experience with Microsoft O365, Intune, Microsoft Defender, Azure AD, Windows Client, Group Policy, ServiceNow, ServiceDesk, Freshworks, and Active Directory Administration. 2+ years of proficiency in Microsoft Active Directory, Azure AD / Entra ID, Intune, Microsoft Defender, O365, and related technologies. In-depth understanding of network protocols (OSPF, EIGRP, BGP, multicast) and network security best practices. Experience with cloud environments (AWS, Azure), including patching, backup, and management. Proven track record of managing complex network projects and teams, both onshore and offshore. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills, with the ability to collaborate effectively with internal teams, vendors, and senior management. Ability to manage vendor contracts, SLAs, and support agreements (MSAs, SOWs). Willingness to work outside of standard business hours for incident response, maintenance, or project deadlines when necessary. Computer Skills Needed to Perform this Job Deep expertise in network design, implementation, and management of network infrastructure projects, including Microsoft Active Directory, Azure Entra ID, AWS IAM, IPSEC Tunnel, Cisco routers, switches, SD-WAN, VPN solutions, and Cisco Meraki. This role will involve overseeing network performance, security, and optimizing network services to meet business needs. Education Bachelor's Degree in computer science, information technology, or equivalent work experience required. Certificates, Licenses, Registrations ITIL Certification Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Cisco Certified Internetwork Expert (CCIE) Additional certifications such as CompTIA Network+ or AWS/Azure certifications are a plus. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $117,500 - $162,500 USD Annual. The specific pay offered will depend on qualifications, experience, education, and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan, or commission target. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Defined Contribution Arrangement: 25% of employee annual income contributed to your retirement plan, yearly up to $7,875. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented: Enjoys working hard; is action-oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset with things being up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with #J-18808-Ljbffr

Created: 2025-03-05