Technical Install Engineer

** U.S. BASED CANDIDATES ONLY ** About SafelyYou SafelyYou's passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for families and reducing costs for communities. Originating in 2015 as the doctoral research of CEO George Netscher"”and inspired by his own family's experience with Alzheimer's disease"”SafelyYou was spun out of UC Berkeley's Artificial Intelligence Research Lab, one of the top five AI research groups in the world. Today, our company is solving critical challenges in senior living, from falls and ER visits to staffing concerns, length of stay, and NOI. SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight's Tech Partner of the Year, and has been named to Fortune's Impact 20 list, which recognizes companies making people's lives better through innovation. Your Role at SafelyYou We are a start-up seeking an experienced and execution-focused Technical Install Engineer who is committed to making a positive impact on people living with Alzheimer's and Dementia. In this role, you'll support our solutions and how they are successfully deployed at our customer facilities. Your activities will span from supporting sales demos, evaluating network assessments, new installations to troubleshooting, diagnosis, and responding to support cases. In this role, you will: Installation and service enablement: Own the installation and configuration of our on-premises equipment within our customer's facilities and environments. Own the configuration and activation of our on-premises equipment. Own the configuration of our "out of band" access infrastructure. Help with the installation of our sensors. Guarantee that all installations are fully tested end-to-end and ready for production. Support: Support our Tier 1 support team - 3rd party offshore team. Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers. Be an active owner in our team of customer issues responding, troubleshooting, and providing a resolution of on-premise equipment. Use our SLAs as guidelines to improve our support processes and response. Support the team to strategize on process improvements and additional tools to reduce volume and expedite troubleshooting. Give the customer the best experience throughout the process in both written and verbal communications. Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience. Required Skills: Remote installation of our on-premise hardware. Provide professional interaction with the customer in both written and verbal communication. LAN and WLAN network architecture, advanced knowledge of DHCP, VLAN, static routing, and IP addressing. Hands-on experience with WiFi site surveys and RF analysis processes and reports. Hands-on experience integrating with customer's network security and compliance technology. Advanced Linux System management, including NVIDIA GPU, network interface configuration, and troubleshooting. Working knowledge of SSM, Docker, and Grafana. Knows how to communicate to both technical and non-technical audiences with professionalism. Apply system management and hardware installation skills to troubleshoot, diagnose, and resolve issues in a timely manner. Leverage Linux skills and attention to detail to ensure a perfect network deployment process every time. Maintain service uptime SLA and interfacing with customers. Analyze and identify metrics to increase quality of services to maintain SLAs. Interact with customers and vendors with community onboarding and ongoing customer support. The Ideal Candidate Minimum 4+ years of related work experience with deploying hardware within a customer's network. Minimum 3+ years of related work experience as a Linux System Administrator. Bachelor's degree in a technical discipline, such as Information Systems or Network Engineering. Obsessed about service availability and service quality. Proficient with system administrator concepts and best practices using Linux commands and AWS SSM/SSH. Proficient knowledge of configuring servers, switches, camera devices, routers, VLANs, NAT/PAT. A curious mind that leans in via researching, troubleshooting and solving problems. Strong customer communication and service skills with the ability to work in a fast-paced startup environment. Nice to haves: Certified Cisco Network Professional (CCNP) certification, ability to automate workflows via scripts (Ansible, Python). Why Join Us? You Can Make a Difference! A mission-driven company culture. Fully remote. Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision, and Life Insurance. Company Equity: An opportunity to share in the company's success through ownership. 401(k) Program. Company laptop. Monthly Education, Well-being & WFH stipends. Unlimited PTO. Growth potential. Company retreats. Medical & Family/Parental Leave. Bereavement Leave. Jury Duty Leave. Reproductive Loss Leave. Professional development opportunities. At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce. We do not discriminate based on race, color, ancestry, national origin, citizenship, marital or family status, gender identity or expression, veteran status, or any other legally protected status. We value all the perspectives our team members bring to the table, and that is why we don't look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements. #J-18808-Ljbffr

Created: 2025-03-05