Client Engagement Director

Client Engagement DirectorRemote - United StatesJR011416At Ensono, ourPurpose is to be a relentless ally, disrupting the status quo and unleashing our clients toDo Great Things!We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.We canDo Great Thingsbecause we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.Position Summary:The Client Engagement Director is accountable for the growth of an Ensono client. The Client Engagement Director ultimately owns the client relationship and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk, or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual contributor role with no direct reports, the Client Engagement Director is expected to work cross-functionally with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client accounts.Key Areas of Focus for this Role:Be the Client's main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client by:Owning executive relationship map & expansion of key technical and business relationshipsWhitespace growth of existing servicesStriving for a mix of Ensono products and services vs. single serviceBuilding key partnership and alliance relationships that impact the client or Ensono's ability to grow and transform (e.g., with the Dell, AWS, MSFT account managers for the client)Managing messaging to the client on operational stability via active partnership with Service Delivery ManagementEnabling and selling new services sales across the client's IT landscapeUnderstand client's competitive services landscape for Ensono whitespace servicesLeverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by accountIdentifying and engaging in client's cloud and transformation strategyIntroducing cloud native development practice areasResponsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the accountBring the right Ensono relationships to the client on a regular basisWeekly internal client status and opportunity reviewsMonthly business reviews with the client and Ensono account teamQuarterly business reviews with client and Ensono account teamManage Ensono Executive sponsor program by clientBe Accountable to bring the right technical and sales specialist roles to new service opportunitiesEngage, be curious, drive positive disruption across the clients' IT teams: infrastructure, applications, business unitsListen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)Maintain client relationship map including key competitors and their client sponsorsPartner with SDM team to analyze, prioritize & communicate client health and CSAT to key stakeholdersUse data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growthAccountable for driving MBR and QBRActively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.Required QualificationsBachelor's degree from a four-year college or university or equivalent work experience15+ years of sales experienceDemonstrable experience in enterprise-scale solution sellingUnderstanding of the managed services marketplace - key players, competitive strengths, and weaknesses, etc.Experience working in a matrixed sales environmentExperience in managed services and consultancy sales preferredDemonstrable experience of successfully navigating mid- and large-sized enterprises to drive IT and business-led opportunity creationOther QualificationsIndependent and self-directedResourceful and confident under pressureStrong management and business skillsStrong empathy, self-awareness, and interpersonal skillsCurious and driven to deeply understand clients' business and objectives and make appropriate recommendationsAble to challenge the status quoWhy Ensono?Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.Some of our benefits include:Unlimited Paid Days OffThree health plan options through Blue Cross Blue Shield401k with company matchEligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accountsPaid Maternity Leave, Paternity Leave, and Sabbatical LeaveEducation Reimbursement, Student Loan Assistance or 529 College FundingEnhanced fertility coverageWellness programDepending on location, ability to take advantage of fitness centersAs of the date of this posting, a good faith estimate of the current pay scale for this role is $135k to $205k annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include a role-based, sales-incentive plan and an equity grant under our Associate Equity Appreciation Program.Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.If you need accommodation at any point during the application or interview process, please let your recruiter know or email (email protected).#J-18808-Ljbffr

Created: 2025-03-05