Senior Director, Ticket Operations

DEPARTMENT:Ticket OperationsREPORTS TO:SVP, Business Strategy & AnalyticsSTATUS:Full-Time; ExemptSan Diego Padres Commitment :The San Diego Padres are committed to creating a diverse and inclusive environment for ouremployees. We strive to create an environment for everyone by including perspectives frombackgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.If you are not sure you're 100% qualified but are up for the challenge - we want you to apply.We believe skills are transferable and passion for our mission goes a long way.Your role as Senior Director, Ticket Operations:You will oversee all aspects of Ticket Operations, including but not limited to, ticket system management, staffing and training the department, and maintaining relationships with Major League Baseball and other partners. You will work collaboratively with Ticket Sales & Services, Business Strategy & Analytics, Marketing and other departments within the Padres organization to ensure effective execution of ticketing policies and strategies.All the responsibilities we will trust you with:Operations and Technology ManagementOversee the management and configuration of ticket systems (e.g. Ticketmaster Archtics, Tickets.com) to ensure efficient operations for fans and internal stakeholders. This includes, but is not limited to: event creation, order processing, renewals, payment plans, ticket exchanges, online account management, etc.Lead systems integrations with ticketing partners to enhance fan ticketing experienceOversee access control systems for all events at Petco ParkOversee complimentary ticket requests and help develop and enforce policies and reporting of complimentary ticketsServe as liaison for the Padres' and visiting club traveling secretaries for player and other ticket needsEffectively manage ticket inventory to align with ticketing strategies and revenue goalsMaintain a culture of exemplary service when resolving both internal and customer-centric ticketing issues online, over the phone, and at the windowsEstablish and implement procedures to ensure consistent execution on gamedays, working collaboratively with Guest Experience to address in-venue ticketing issues, delivering final numbers to senior executives, and properly closing the event in the venue and in the ticketing systemLead the ticket operations team that ensures the ticket system is working properly, and ensure that ticket system client support and MLB are notified when issues arise.Team Management and DevelopmentManage, mentor and develop the Ticket Operations team, fostering a culture of continuous improvement, innovation and collaborationOversee the hiring, training, supervising and scheduling of Box Office staff, developing a culture of exemplary customer service.Serve as the ticket office representative in labor negotiations with ticket seller unionPrepare and track annual budget for Ticket Operations department including all staff requirements, operational expenses and capital expensesCompliance and ReportingEnsure compliance with MLB ticketing regulations, local laws and organizational policiesWork with Analytics and Finance to ensure MLB and audit ticketing reporting needs are metServe as club Ticketing Director for MLB Postseason and other special events, ensuring compliance with MLB rules/manualsAssumes other duties and responsibilities as assigned by the Senior Vice President of Business Strategy & AnalyticsYour areas of knowledge and expertise that matter most:Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and general knowledge of basic office equipmentPossess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful mannerExceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlinesMaintain professional demeanor with a high degree of discretion, integrity, and accountabilityMaintain consistent, punctual, and reliable attendanceExperience in supervising, motivating, and coaching event-related staffYou will be required to meet the following:Must be at least 18 years of age by the start of employmentMinimum 8 years previous experience in a sports or entertainment facility with an emphasis on Ticket Operations4-year Bachelor's Degree, or education equivalentAble to work flexible hours including evenings, weekends, holidays and extended hours as neededAble to travel as neededMinimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 poundsAs a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background checkSalary and additional compensation:Per the California pay transparency law, the base salary range for this full-time position is $110,000 to $125,000.As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.In addition to the base salary, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to: Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, employer provided game tickets to home games, onsite experiences, ballpark discounts on food and retail, work from home Fridays (during the off-season and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.The San Diego Padres are an Equal Opportunity Employer.#LI-onsite#J-18808-Ljbffr

Created: 2025-03-05