Asst General Manager

ASSISTANT GENERAL MANAGERWHY WORK FOR ELME COMMUNITIES?Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.When you join our Leasing and Resident Experience team as anAssistant General Manager , you are joining a passionate team dedicated to nurturing belonging in our apartment communities. You also begin your journey as a coach, mentor, and team leader.This is a key role in our leadership career path.PRIMARY RESPONSIBILITIES:Trust Builder and Ambassador of Exceptional Resident ExperiencesElevate the customer service experience for existing and prospective residents in accordance with our service standards.Step in and step up in the leadership of community operations particularly in the absence of the Community Manager.Provide sales, customer service, and administrative leadership and support to the team and overall operation.Think like an owner in contributing to the achievement of financial objectives by assisting with rent collection, timely bill processing and payment, operational forecasting, annual budget prep, scheduling expenditures, variance analysis, and initiating corrective action.Navigate and resolve resident issues with clear and courteous communication and coach others in doing the same.Contribute to the ideation and implementation of advertisement materials and community marketing campaigns.Create and disseminate timely, clear, and compassionate communications to prospects, residents, vendors, and internal groups/team members.Contribute to elevating and maintaining an exceptional online reputation and compliance with state and local legal requirements.Team leadership and developmentBe a positive role model and champion of company mission, vision, values, and operational standards of excellence.Support, motivate, and contribute to developing a diverse, high-performing team.Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.Generously support team members in their professional and leadership development efforts by coaching and mentoring and by promoting participation in on-the-job and company facilitated learning programs.Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.OUR IDEAL TEAM MEMBER:Has a passion for people and community. We welcome everyone!Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry.Well versed in all phases of HVAC and mechanical systems.Universal EPA/CFC or CAMT Certification.Enjoys a flexible schedulethat includes working weekends.Has reliable personal transportation.Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents.Knowledge of preventive maintenance and life safety systems.Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry-specific management software, such as Yardi.Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.Demonstrates resilience and commitment to deliver and be accountable for the results.Believes in the value of teamwork, understanding that we finish stronger together.The hourly range for this role is $33.00-$37.00 per hour (subject to experience)Additional Compensation:In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.TEAM MEMBER BENEFITS:Elme Communitiesis excited to offerfull-time team membersa suite of benefits designed to support you both in and out of the office. Here's what you can expect:401(k) Matching : Plan for your future with our generous 401(k) matching program.Dental Insurance : Keep your smile bright with our comprehensive dental coverage.Health Insurance : Choose from 3 plan options to find the perfect fit for your healthcare needs.Life Insurance : Gain peace of mind for you and your loved ones with our company-paid life insurance policy.Disability Insurance : We've got you covered with both short-term and long-term disability insurance.Paid Time Off : Recharge and relax with our paid time off policy.Paid Holidays : Celebrate life's moments with paid time off on holidays.Pet Insurance : Because we know your furry friends are family too!Rent Discount : Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities#J-18808-Ljbffr

Created: 2025-03-05