Experience Coordinator

The Twenty Two is a luxury lifestyle hotel based in London. We are opening a new property with an all-day public restaurant and private members' club located in the former Margaret Louisa Home in Union Square. We are looking for  Experience Coordinators to join our team. This role is ideal for experienced FOH professionals who are looking to grow in hospitality, guest relations, and high-end service. Overview: The Experience Coordinator is responsible for consistently delivering the best in room service and experience that epitomises the ultimate in effortless luxury lifestyle hospitality by demonstrating a strong sense of intuitiveness coupled with outstanding attention to detail. General Responsibilities: Delivers outstanding levels of guest service by being professional, efficient, intuitive, and polite in manner  Maintains sound working knowledge of all menu items, presentation of these items, accompaniments, and availability  Maintains broad cultural awareness and understanding as to provide holistic service to global clientele  Ensures all amenities are properly prepared and correctly distributed  Attends food tastings to build upon food knowledge and understanding thereby being able to answer guest questions confidently  Gives immediate attention to any guest complaints, ensuring that you always deliver a positive first response, trying to resolve any such complaints in a satisfactory manner and informing the Director of Front Office and Guest Experience Manager of the situation  Takes the lead and initiative on personal training and development  Promotes teamwork and quality service through daily communications and coordination with other departments.  Proficient on tasks traditionally associated with the Butler role that our guests might require i.e. tying a bowtie or tie, polishing shoes, packing or unpacking a suitcase, running a bath, etc. Consistently embody our values and culture.  Experience Required: Opera, Micros and Fourth Hospitality proficiency preferred Experience as a Butler, Server, Maitre'd, Floor Manager or other relevant service position in fine dining, a luxury hotel or private home environment Skills and Personal attributes required:  Guest Centric  Excellent communicator  Exceptional eye for detail  Pragmatic  Gregarious  Warm personality  Organized Interested candidates should send their resumes and a short introduction to us at >. We look forward to hearing from you!  ***** The Twenty Two   is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Created: 2025-03-04