Service Manager

About Jungle Bird Jungle Bird is a vibrant and dynamic cocktail bar known for its exceptional hospitality, expertly crafted drinks, and seamless service. We pride ourselves on fostering a welcoming and inclusive environment for both guests and team members. As we continue to grow, we are seeking a Service Manager to join our leadership team and uphold our commitment to excellence in service and operations. Job Summary The Service Manager at Jungle Bird is responsible for overseeing front-of-house (FOH) operations, leading the service team, and ensuring outstanding guest experiences. This role will work closely with the Director of Operations and other key team members to implement service strategies, develop staff, and maintain high operational standards. Key Responsibilities Operations Oversee daily FOH operations to ensure a smooth and efficient service flow. Collaborate with the Director of Operations to develop and implement long-term service strategies. Maintain seamless coordination between the service, kitchen, and events teams , actively participating in service when needed. Implement and oversee new service initiatives and systems to enhance guest experience. Ensure DOH compliance through regular walkthroughs, mock inspections, and corrective actions in collaboration with the Kitchen Manager. Staff Management Recruit, hire, and train bartenders, servers, hosts, and support staff, ensuring they meet Jungle Bird's high service standards. Manage onboarding and training, including operational systems like Toast and Schedulefly. Provide ongoing feedback and conduct regular staff check-ins to support team development. Oversee FOH scheduling , ensuring adequate coverage and efficiency while managing time-off requests. Conduct performance evaluations every six months , offering constructive feedback to encourage professional growth. Guest Service Uphold exceptional service and hospitality standards for guests, vendors, and the local community. Cultivate relationships with regular guests and seek opportunities to strengthen Jungle Bird's presence. Handle guest concerns and complaints with professionalism, ensuring positive resolutions. Event Coordination Work closely with the Events team to coordinate private events and special functions. Collaborate with the kitchen and bar teams to execute event-specific menus and ensure smooth service. Communication and Collaboration Maintain clear and open communication with the FOH team and management, ensuring menu changes, events, and operational updates are well-coordinated. Attend weekly management meetings to align on goals and upcoming initiatives. Explore new partnerships and event opportunities to enhance Jungle Bird's offerings. Ordering and Maintenance Oversee FOH inventory, including ordering supplies such as glassware, coasters, and napkins. Coordinate necessary repairs and maintenance to ensure the venue remains in excellent condition. Qualifications and Requirements Minimum 3 years of FOH management experience in a high-volume bar or restaurant setting. Strong leadership and people management skills, with a passion for staff development. Deep understanding of hospitality, service standards, and guest relations. Experience with scheduling, ordering, and inventory management. Familiarity with DOH compliance and operational best practices . Proficiency in Toast, Resy, Schedulefly, or similar POS and scheduling systems. Ability to multitask, problem-solve, and lead under pressure. Strong communication and collaboration skills. Passion for cocktails, spirits, and beverage culture is a plus. Why Join Jungle Bird? Competitive salary and growth opportunities within a thriving hospitality group. A dynamic and supportive work environment with a focus on team collaboration and development. The opportunity to contribute to creative service innovations and event programming. Work in a fast-paced, guest-focused setting that values excellence and hospitality. How to Apply If you are an experienced and passionate hospitality professional looking for an exciting leadership opportunity, we'd love to hear from you! Apply through Culinary Agents with your resume and a brief cover letter detailing your relevant experience and why you'd be a great fit for Jungle Bird.  

Created: 2025-03-04