Family Services Manager - Children's St. Paul (part-...

Mission Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child's serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth, serving over 6,700 families a year, providing 76 overnight rooms, meals and activities for families with kids facing a medical crisis. Job Summary The Family Services Manager plays a vital role in continuing our mission of providing a welcoming and comforting environment for families who are in the midst of a healthcare crisis. Family Services Managers are needed to provide program services and to manage operations during weekends, holidays, and weekday shifts. Family Services Managers are critical in allowing RMHC-UM to provide caring and compassionate services 365 days a year. Primary Responsibilities Guest/Program Management and Family Programming Assistance - Work closely with the Program staff to maintain smooth operation of facilities including safety and security, inventory management, and general maintenance. Maintain space upkeep, assuring community, family rooms, and common spaces are inviting, comfortable, and functional. Apply guidelines to determine eligibility, communicate with hospital staff, family registration, and management of family dynamics. Provide oversight of cleaning to ensure it is maintained to defined standards of cleanliness and maintenance. Work with volunteers, facilities, and cleaning staff to ensure common space and guest room turnovers are efficient and complete. Frequently communicate and exchange information both written and verbally with families, volunteers, and hospital staff. Work closely with the Manager and other team members to accurately record and track usage of the program by families and volunteer hours. Support Volunteers, Cooks for Kids (CFK) Program and Development Initiatives With guidance from the Assistant Manager, inventory, prepare, and serve meals to families. Greet, tour, educate, and provide task management to volunteers about program services to ensure they have a positive experience while providing services to RMHC. Follow up with CFK groups to thank them for participating, and coordinate with them to schedule another date to serve. Outreach and development of potential partnerships. Engage in conversations with donors and volunteers to further RMHC-UM's mission. Expected Hours of Work This is a part-time occasional position. Hours of work are primarily weekends, holidays, and occasional weekday shifts. Family Services Managers must be available and able to commit to working a minimum of three shifts a month, two holiday shifts a year, and also able to respond to on-call requests for coverage needs. Saturdays, Sundays & Holidays 9:30am-6pm (Children's St. Paul) Weekday 10am-6pmSaturdays, Sundays & Holidays 9:30am-6pm (Gillette Children's Specialty Healthcare) Weekday 9am-6pm Work Environment Ronald McDonald House Charities, Upper Midwest operates programs within three pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN.Programs provide services to families who have children receiving inpatient treatment in the hospital. Preferred Education and Experience High School Diploma or GED. Ability to operate a computer and other office equipment such as a phone, copy machine, and computer printer. Experience with or ability to learn software. Experience in a fast-paced environment where needs and priorities change quickly and frequently. Competencies and Skills Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM. Excellent verbal and written skills. Relate to people of diverse ages and backgrounds. Able to work in a fluid environment with unexpected variations throughout the workday. Excellent interpersonal skills. Manage details, organize and prioritize tasks. Ability to resolve interpersonal conflicts and determine needed components of risk management. Maintain confidentiality according to HIPAA and other relevant privacy regulations. Takes initiative and perseveres through difficult situations. Willingness to get involved in the details, hands-on, team player who will pitch in where/when needed. Compassion, kindness, and the ability to work with families facing a health crisis or loss of a child. Physical Requirements Perform cleaning tasks such as sanitizing, vacuuming, sweeping, changing sheets, mopping, and general cleaning duties when needed. Able to lift 50 pounds. Prolonged periods standing and walking throughout the House. Able to bend, lift, stretch, and climb to clean family rooms and common areas. The duties and responsibilities described are not a comprehensive list, and other duties may be assigned or the scope of the position may change as necessitated by business needs at any time with or without notice. Ronald McDonald House Charities, Upper Midwest is an equal opportunity employer and at-will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further, RMHC-UM takes affirmative action to ensure that employees are treated during employment without regard to any of these characteristics. #J-18808-Ljbffr

Created: 2025-03-03