Enterprise Account Manager

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures. Join us in shaping the future of hospitality! About the Role Canary Technologies is seeking an Enterprise Account Manager to support and grow relationships with enterprise customers. In this role, you will be responsible for managing customer accounts, driving engagement, and ensuring retention by helping customers maximize the value of Canary's solutions. You will work closely with senior account managers and customer success teams to support account expansion, address customer needs, and maintain strong relationships with key stakeholders. This role is a great fit for someone looking to deepen their experience in enterprise account management, develop strategic customer relationship skills, and contribute to Canary's long-term success. Responsibilities * Manage a portfolio of enterprise accounts, ensuring customer satisfaction and long-term retention * Support expansion initiatives by identifying customer needs and surfacing upsell and cross-sell opportunities * Assist in deployment and onboarding efforts, working closely with Customer Success to drive adoption and ensure a smooth experience * Engage with key contacts within enterprise customers to foster relationships and understand their business objectives * Proactively monitor account health, identifying risks and working internally to resolve customer concerns. * Work cross-functionally with Customer Success, Sales, and Product teams to advocate for customer needs and improve overall experience * Provide data-driven insights by tracking key customer success metrics and identifying areas for improvement * Serve as a trusted advisor, providing thought leadership and strategic recommendations to enterprise customers, positioning Canary as an indispensable partner in their digital transformation journey * Stay ahead of industry trends and competitive movements within the hospitality sector to help shape Canary's enterprise strategy and maintain a cutting-edge approach to customer success. Qualifications * BA/BS degree required * 2+ years of experience in Enterprise Account Management or Customer Success, preferably in hospitality technology or SaaS * Proven ability to lead, manage, and deliver large-scale projects while ensuring business outcomes for enterprise customers * Excellent client-facing and internal communication skills, with the ability to navigate complex organizations and engage senior-level stakeholders * Strong business acumen with the ability to identify revenue expansion opportunities and align solutions to customer needs * Problem-solving mindset and willingness to take a hands-on approach to ensure customer success * Experience in strategic account planning and managing multi-threaded relationships within enterprise organizations * Project Management Professional (PMP) certification is a plus, but not required We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Created: 2025-03-03