Account Executive

Some Experience Required Minimum Qualifications * Two years' work experience in Hospitality Sales, Catering Sales, or Event Planning * Additional Customer Service experience, preferred General Definition: Account Executives are responsible for total account management with new and existing clients, managing the process of prospecting, qualifying, negotiating and detailing events to meet or exceed sales revenue goals. Essential Job Functions: * Execute prospecting and marketing strategies to develop new clients and events (phone calls, emails, social media, in-person visits, networking, trade shows, partnerships, etc.) * Collaborate with team to create annual prospecting/marketing strategy * Collaborate with team to continuously develop product and offerings * Coordinate the schedule and completion of group sales promotions and special group offers, in accordance with policies, procedures, and programs * Represent and speak on behalf of Lone Star Park at networking events and trade shows * Maintain existing clients through follow up and loyalty strategies * Meet or exceed the sales revenue goals established for group sales department monthly/annually * Execute client event proposals, contracts, invoices, payments and banquet event orders * Manage and coordinate the details for events in Caterease and BEO communications (i.e.; linen colors, room layout, guest number, menus, dates, times, special requests, etc.) * Timely internal communication with all operations and departments through BEOs and Event Sheets * Manage the organization and timing of work assignments in order to maintain the greatest efficiency in scheduling and implementation of group events * Ensure all required promotional and printed materials are received and in proper positioning for each group sales event * Greet clients to ensure event requirements have been achieved * Demonstrate a professional, upbeat and outgoing demeanor while on duty * Demonstrate excellent employee support and external customer service * Ensure compliance with all applicable regulations, laws, internal policies/procedures and internal control protocols * Consistently evaluate situations to improve procedures and communications * Job requires rotating manager on duty shifts and evening, weekend and holiday hours * Job requires extensive standing and some sitting * Attention to detail, organization and proactive problem solving a MUST * Performs other related duties as may be assigned by reporting senior Qualifications Education: * Associate or Bachelor's degree in Hospitality Management, Sales and Marketing, or closely aligned field; or an equivalent combination of education and experience required. Knowledge, Skills and Abilities: * Requires the knowledge, skills, and abilities to work with personal computer hardware and software programs, audiovisual systems, various types of office equipment, safety equipment, etc. * Strong computer skills, to include effective working knowledge of Microsoft Office products. * Data tracking and project management * Must be able to work effectively with peers, staff members, and regulatory agency personnel. * Strong written and oral communication skills. * Ability to independently solve problems and manage a variety of situations * Ability to independently interpret instructions in written, oral, diagram, or schedule form. * Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes. * Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; organize and maintain a system of records. * Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well. * Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set goals. * Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs. * Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs. * Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority. * Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly. * Respect: Able to adapt behavior to others, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. * Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices. * Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. * Equipment Knowledge: Able to operate various types of software including, but not limited to: CRM software (Caterease), Microsoft Office, Room Diagram Software. Training: * Two years' work experience in Hospitality Sales, Catering Sales, or Event Planning * Additional Customer Service experience, preferred Licenses/Certifications/Other: * Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions Physical Requirements: The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Strength: * Sedentary to Medium workload * Stand, sit and walk consistently * Will be required to lift up to or over 20lbs or exert occasionally over 50lbs * Movement: * Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach * Will use office equipment * Driving motor vehicles as needed * Auditory: * Frequently speak and articulate * Noise levels will be varied from moderate to heavy machinery * Environmental: * Exposure to weather and extreme elements are minimal * Minimal exposure in close proximity to horses

Created: 2025-03-03