Account Supervisor

About Sia Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We're optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. Sia Experience is the marketing and creative pillar of Sia. We thrive at the intersection of strategy, consulting, and marketing communications. Our end-to-end solutions blend category-leading design, technology, and strategic insight to craft transformative experiences and connectivity. Our agency X consulting model is big enough to deliver, and small enough to be nimble. Job description Are you a big thinker, incredibly organized, and enjoy building relationships? Do you love and understand the entire digital ecosystem across all advertising - paid, earned, owned, social, mobile, user experience, web development, analytics, etc? If yes, then this role might be for you! As Account Supervisor / Senior Account Manager, you will act as a strategic consultant for our clients and report to an Account Director. While successfully managing accounts, you also contribute to the overall coordination of cross-functional teams to ensure we are meeting the client goals. You will support Account Directors who manage production teams, producers, and project managers on all accounts. The right candidate will be responsible for assessing client business needs, providing strategic stewardship to the clients, aligning the internal team on business objectives, and ultimately meeting & exceeding client expectations. What Success Looks Like: * Curate and build great relationships with your team, our staff, and our clients. * Handle many diverse clients easily, overseeing multiple accounts, monitoring producers/project managers and all budgets. * Maintain impeccable communication and organization through all channels from internal teams to the clients. * Grow business by proactively seeking opportunities to add value, extend campaigns, recommend new projects, and build relationships * Hold the attention of our clients in all meetings, translating a brilliant experience with Sia Experience in a positive and exciting way * Manage day-to-day communication across a range of clients and projects * Develop client proposals and execute SOWs * Assist in development of client strategy presentations * Translate client requests into actionable briefs * Coordinate with PMs and production teams to create project milestones and deliverable schedules * Act as primary client contact * Generate all meeting agendas and responsible for all client deliverables * Manage client milestones and budgets * Work across departments to ensure work is completed on time and within approved budget * Perform final QA on major deliverables to ensure all work is delivered to spec against approved SOW or project brief * Act as an internal and client liaison; facilitating open communication between teams * Attend internal and client meetings Qualifications * At least 5 years of digital agency experience in managing relationships required * Solid understanding of account and project management methodology including the ability to identify and resolve issues, manage risk, and run team meetings * Proven track record in prioritizing a heavy workload * Able to meet deadlines with accuracy and minimum supervision * Superb written and communications skills * Comfortable and confident acting as a product owner * Professional, friendly demeanor with extremely strong organizational skills and high attention to detail * Ability to solve problems with keen instincts and organizational experience * Positive, professional team-player * Proven knowledge of the digital ecosystem across the entire advertising landscape (paid, earned, owned media, social, mobile, user experience, web development, analytics, etc.) * Bachelor's degree required Additional information Why Join Sia? Excellence | Entrepreneurship | Innovation | Teamwork | Care & Support | Employee Wellbeing These are the six core values that guide all our actions. Your experience at Sia will be enriched by a(n): * Entrepreneurial journey * Support with achieving professional development goals through guidance and real-time feedback * Continuous learning & development opportunities Compensation & Benefits New York compensation for this opportunity ranges between $110,000 and $120,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications. * Salary + Annual Discretionary Bonus * Healthcare coverage that includes 3 medical plan options: Anthem - EPO HSA, EPO HSA MERP, and PPO; dental and vision through MetLife; and life insurance policies through Mutual of Omaha * Flexible Spending Account (FSA) * Paid Time Off * Parental leave paid at 100% of base pay for all new parents * 9 Company Holidays + 1 Floating Holiday * 401(k) Plan - 4% matching and vested on day 1 * College save-up plan & college loan repayment plan * Monthly cell phone stipend * Pre-tax account for Parking and Mass Transit * Sia provides several wellness and incentive programs free of charge through the firm medical plan - Anthem - such as: * Gym Reimbursement * LiveHealth Online * Well-being Coach * Building Healthy Families Program * And much more Diversity, Equity, Inclusion & Belonging At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. Office Workplace Guidelines Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations-New York City, Charlotte, Seattle, and San Francisco-are expected to live within a reasonable commuting distance and attend the office at least three days per week. For Consultants outside of our primary markets, we can offer more flexible in-person requirements in accordance with your location. Work Authorization & Sponsorship At this time, Sia does not intend to pursue employment with applicants who will require now or in the future visa by our company for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status).

Created: 2025-03-03