Field Services Engineer

Cognizant CIS About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment. * You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future * Job title: Field Services Engineer Responsibilities: * Workstation builds, deployment and equipment moves * Document, maintain, upgrade, or replace hardware and software systems as the need arises * Solicit Quotes, place orders and receive items within NetSuite * Reclaiming hardware during off-boarding process * Facilitate issue of incidents and requests as vital * Participate in and contribute to various department projects and initiatives * Work on multiple projects concurrently, supervise the status of tasks and advance issues when appropriate * Basic level understanding of all applications involved and the impact they have on hospital & user workflows * Tackle issues associated with workstations (hardware, software, peripherals, network); determine vital repair, updates, and testing * Supervise incoming service desk ticket queues and take ownership as appropriate * Utilize ServiceNow to document incidents and requests and ensure accurate communication of resolution to the end user * Identify trends of recurring issues for radiologists and manage problems by working with appropriate resources to achieve a permanent solution * Support the documentation of physical inventory of workstations * Make inventory recommendations/purchases as assigned * Be familiar with and able to fix mobile devices and related wireless technologies * Be familiar with and able to support Radiology specific applications * Be familiar with and able to support basic networking issues * Communicate optimally, including clearly express ideas/opinions, use appropriate, and effective communication methods, take care of team members openly and honestly, be receptive and diligent to communication/feedback * Must be able to work with all levels of an organization from leadership to physicians to support staff * Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department & radiologists needs * Apply procedures and resources appropriately to ensure efficient delivery of work product * Perform other duties, responsibilities, and/or special projects as assigned * Frequent travel within Ohio will be required * Ability to lift 50lbs frequently Knowledge and skill requirements * Two years' experience as a Hardware & Software Technician * One year healthcare experience in a sophisticated, fast-paced environment * Microsoft Certifications a plus * Strong Software skills in the use of: * Windows Server | Windows Active Directory * Microsoft Exchange | Azure * SCCM | Intune * Microsoft 365 admin | ServiceNow * LogMeIn | Team Viewer | MaaS360 * NetSuite * Good communication skills with all types of employees and management * Knowledge of information systems principles, methodologies and assumptions required * Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel. This includes being on-call afterhours as required * Excellent conflict resolution skills * Critical thinking and problem-solving skills Salary and Other Compensation: Applications will be accepted until February 24, 2025 The annual salary for this position is between $37,800 to $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don't just dream of a better way - we make it happen. * We take care of our people, clients, company, communities and climate by doing what's right. * We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at Our commitment to diversity and inclusion: Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Created: 2025-03-03