Student Accounts Manager

Position Title: Student Accounts Manager Posting Number: WPU0054917 University Information: William Peace University is a nationally-ranked, award-winning institution located in one of the best cities in the United States in downtown Raleigh, NC. WPU provides a culture that values diversity, fosters an energized team environment, builds on our strengths, promotes creativity and innovation, and encourages inclusiveness, respect, and open communication by leading with our actions. Our mission is to prepare our students for careers in the organizations of tomorrow. The ideal candidate will have the ability to embrace the five core values, mission, and vision of William Peace University. Follow your passion and make an impact at WPU! Department: Business Office Purpose of Department: The Business Office at William Peace University Business Office is committed to providing responsible management of financial resources with accuracy and integrity. Primary areas of focus include budget management, financial reporting, accounts payable, purchasing, student accounts, payroll, cash management, endowment management and debt management. We value work that emphasizes innovation, collaboration, and people. Summary of Position: The Student Accounts Manager is responsible for managing activities related to student accounts, billing (accounts receivable), and payment for undergraduate (TUG) and School of Professional Studies (SPS) students. The Manager partners closely and collaboratively with the Registrar's Office and the Office of Financial Aid to ensure a high level of customer service for students Essential duties and responsibilities: Location: | On-campus, in-person with occasional remote work opportunities ESSENTIAL DUTIES AND RESPONSIBILITIES Reporting to the Assoc. Vice President for Finance and Controller, the individual holding this position is responsible for, but not limited to, the following duties: ● Manages full cycle of student billing including establishing charge definitions for tuition, housing, meal plans, and associated fees each semester. ● Oversees billing process and ensures accuracy of billing. ● Reviews and approves Student Accounts Coordinator's receipting sessions. ● Serves as backup to Student Accounts Coordinator for banking deposits. ● Works with campus partners, such as the Registrar, Communications, Information Technology, Financial Aid and Residence Life to ensure efficient and effective processes. ● Triages as appropriate, responds to inquiries. Assists students and parents/supporters with questions and payment options. ● Manages the third party payment plan including system set up and marketing to students, sending reminders, collecting payments, and assisting with questions/payments. ● Coordinates efforts with multiple departments across campus and employees at all levels to resolve student account issues. ● Contacts students regarding balances prior to collection efforts. ● Works with CFO and Controller on collections and settlements, as well as current balances and business holds. ● Maintains relationship with third party collection agency. ● Acts as a liaison for student healthcare company. ● Processes student refunds, ensuring accuracy of amounts and promoting electronic payments whenever possible. ● Maintains pacernet.peace.edu and university websites for Student Accounts and Pacer Card, including current forms, information, and announcements. ● Creates and maintains Student Accounts policies and procedures. ● Works with students/parents/supporters regarding health insurance questions. ● Manages internal and external reporting including outstanding balance reports, annual issuance of 1098T tax forms, assistance with the annual audit, etc. ● Works with Senior Accountant on various transactions as they relate to Student Account processes. ● Works effectively with diverse groups of students, families, employees, visitors, and guests. ● Perform other job-related duties and projects assigned. SUPERVISORY RESPONSIBILITIES Supervises the Student Accounts Coordinator as well as temporary employees and students as needed. KNOWLEDGE, SKILLS, and ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed in order to perform the duties of the position, including the ability to retain on the job learned skills and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. o Excellent attention to detail o Strong interpersonal and customer service skills, must maintain professionalism at all times when discussing sensitive financial matters o Clear written and verbal communications skills o Good computer skills including proficiency in Microsoft Office, Excel o Good time management skills o Team orientation PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to detect and read a computer screen and printed material with or without vision aids; close vision, peripheral vision, depth perception, and ability to adjust focus. * Ability to move and transport 5 pounds regularly and up to 25 pounds occasionally. * Ability to operate office equipment such as a calculator, computer, copy machine, printer, etc. * Ability to communicate in audible tones so that others understand clearly, adjusting volume and pace as required. * Frequently is required to move and remain in a stationary position at least 50% of the time. * Occasionally the employee is required to attend meetings on various floors and may need to go up or down stairs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While a hybrid work schedule may be available on occasion, most work will be done on-site and in-person as business needs dictate. * The noise level in the work environment is typical of an office environment. The position experiences regular interruptions. Minimum Qualifications: QUALIFICATIONS Candidates who apply within established recruitment dates are required to meet the minimum qualifications to be considered for employment. Minimum qualifications are the absolute smallest amount of experience and education that provide the ability to determine if the candidate could potentially perform well in the position. Preferred are the qualifications that enable a candidate to potentially excel in the position. Minimum Qualifications Required * Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience. Must have excellent analytical, verbal, and written communication skills including exceptional customer service; demonstrated ability to work collaboratively as part of a team in a culturally diverse environment; excellent attention to detail; proficiency in Microsoft Office Suite and database reporting software; and excellent time management skills. Preferred Qualifications: * Experience in a higher education environment; knowledge of Financial Aid regulations; working knowledge of Ellucian's Colleague; and knowledge of current collection laws and Federal and State regulations including FERPA and other relevant policies. Hours per week: 40 hours/12-month duration Job Posting Date: 02/24/2025 Priority Deadline: 03/10/2025 Priority Deadline Information: Priority consideration will be given to applications received by the Priority Date; however, applications will be accepted until the position is filled.

Created: 2025-03-03