Field Service Representative

Graduation from high school plus two (2) or more years of experience in plumbing or utility services. Previous municipal experience preferred. Must possess and maintain a valid Florida Driver's License and have an acceptable and safe driving record. Code 2 - Non-essential employees will not be required to work during a declared emergency but may be required to work during an undeclared emergency or in the aftermath of an event associated with a declared emergency. On an incident by incident basis, the employee's Department Head will make the determination when the employee will be required to work. Under limited supervision, performs skilled technical work in the installation, activation and deactivation of water services provided by the Utilities Department. Work involves installing and servicing meters, investigating complaints of leakage from water fixtures, and investigating illegal water connections. Work also involves frequent contact with utility customers concerning new accounts, delinquent accounts and account terminations. Employee must be able to operate various computer equipment. Employee must exercise some independent judgment in completing assigned tasks. Employee must also exercise considerable tact, courtesy and firmness in frequent contact with customers and the general public. Reports to the Field Service Supervisor. ESSENTIAL JOB FUNCTIONS Accesses various computer systems for customer account information and meter reading reports concerning consumption, account balance, service/meter information. Performs file transfers between Computer to Meter Reading System and electronic devices. Initiates, terminates, and restores utility service. Maintains communication concerning utility customer accounts with the customers and Customer Service via phone, radio, and or email. Repairs or replaces damaged or malfunctioning meters or meter boxes, as necessary; clears mud, debris and other matter from meter boxes. Checks to see that meters are functioning properly and reports any defects not otherwise resolved to a superior; maintains records and logs of meter maintenance, repair or replacement work performed. Assists meter readers in identifying water line routes and locating meters. May assist in reading water meters using electronic devices/software on an as needed basis. Responds to customer complaints or inquiries, explaining departmental rules, regulations and procedures, and seeking to resolve disputes; inspects water service and meters for source of reported leaks and/or excessive consumption, collecting payments in the field. Investigates illegal water connections and files reports as necessary. Generates various electronic reports to identify any discrepancies or abnormalities with data retrieved during meter activities. Electronically initiates work orders concerning deficient utility service connections, to include meters and related appurtenances. Receives electronic work orders from computer system, performs required activity, and enters pertinent data to close work order. Performs routine maintenance to include the daily cleaning of the truck and all equipment. Responsible for completing any special assignments which are given by the supervisor. Inputs information to supervisor for daily and weekly schedules. Responds to citizen and staff complaints and other concerns that involve any of the functions described herein. Use courtesy and tact when dealing with the public and employees. ADDITIONAL JOB FUNCTIONS May be assigned to shift work. May be required to work weekends and holidays. May be required to respond to after hour calls. Performs other duties as assigned. Responsible for regular attendance, arriving to work on time and presenting a neat appearance. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

Created: 2025-03-03