Account Director

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters. Our Event Management Meetings team is seeking an Account Director. The Account Director is responsible for all elements of sold travel meeting events for the Event Management Meetings team for a strategic account. Roles & Responsibilities: * Manage customer relationship * Conduct quarterly customer account reviews * Organize and lead client meetings as needed * Lead and manage a team of account managers responsible for day-to-day client servicing * Lead the internal travel team providing direction and feedback to all support departments * Address client concerns and resolve issue promptly * Conduct client and staff briefings * Proactively identify opportunities to expand services and increase revenue within existing accounts * Manage client budget while delivering business results to BIW * Assist in reconciliation of customer billing * Attend onsite operation when required * Participate in new associate training * Act as SME based on strategic account needs Knowledge, Skills & Abilities: * Strong leadership and team management abilities * Excellent written and verbal communication * Proficiency in Microsoft Office Suite & Excel * Ability to manage multiple priorities and deadlines * Strategic thinking and problem-solving skills * Negotiation * Organization and attention to detail * Understanding of travel technology and experience with various presentation media Education/Experience Required: * Minimum 10 years travel meeting management experience * BS/BA; highly desired. * CMP Certification; Recommended Base Salary Range: $90K to $100K. Final salary and offer will be determined by the applicant's background, experience, and skills. More details about our company benefits can be found at the following link:

Created: 2025-03-03