Account Manager

Martindale-Nolo is seeking a driven, self-starting Account Manager to further develop our client services and support functions. Our Account Managers are responsible for developing long-term relationships with key legal clients, advocating on their behalf and fostering their success using Martindale-Nolo's existing advertising websites. We value confident, detail-oriented individuals that arrive at Martindale-Nolo each day with a positive attitude. What you will do in this role: * Manage an average of 200 clients while providing the highest level of customer service and support. * Provide education and develop opportunities on Martindale-Nolo products and services. * Maximize and grow a book of business with target opportunities for up-selling/cross-selling additional Martindale-Avvo products and services. * Provide strategic consultative marketing advice while assisting clients in the optimization of their Martindale-Nolo profile and advertising. * Responsible for turning cancellation requests into retained clients. * Ability to analyze and interpret data such as performance metrics and historical trends. * Maintain existing relationships with a focus of continuously building new business. * Advocate on behalf of and assist all Martindale-Nolo customers to the highest degree. What we would like to see in your experience: * Strong organizational, attention to detail and time management skills are a MUST! * Ability to provide professional written and verbal communication. * Working knowledge of Microsoft Office, especially Excel, along with other technical suites. * Experience with Salesforce or CRM a plus. At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the rate for this role to start at $21.64/hourly and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply. In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process. Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus. Internet Brands and its wholly-owned affiliates are an equal opportunity employer. Notice to California residents: you can find information about our privacy practices, on:

Created: 2025-03-03