Strategic Account Manager

Are you passionate about delivering excellent service? So are we. Strategic Account Manager - West Coast Monday-Friday, 8 a.m. - 5 p.m. Hybrid Work Model (Campbell, CA; Sacramento, CA; San Diego, CA; Sherman Oaks, CA) Strategic Account Manager If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies, have offices in North America, EMEA and APAC and employ 8,000+ people around the globe. We have a new opening for a Strategic Account Manager (SAM) in our Digital Brand Services (DBS) business division. As a SAM in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face- to -face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed. What You'll Do For Us: * Build relationships with B and C-Level Executives to gain a deep understanding of customers' business and goals/KPIs * Proactively educate clients about industry developments and potential impacts to their business and online strategy * Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC * Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget * Manage customer relationships to ensure retention and satisfaction in assigned accounts * Partner with Sales to develop and execute on account plans * Identify and help develop additional client contacts within assigned accounts: * Identify and generate new Sales leads * Provide budget projections and conduct contract and price negotiations for assigned accounts * Develop and conduct effective client presentations and Business Review meetings, either in-person or via Microsoft Teams utilizing PowerPoint and Excel * Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system * Keep abreast of industry news * Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars * Sharing sales, product knowledge and ideas with other team members * This position is not commission based, but there is an incentive program for top performers What technical skills, experience, and qualifications do you need? * 3+ years B2B Account Management experience * Spanish language fluency is strongly preferred * Comfort and experience working with B and C-level executives * A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment * Excellent analytical and problem-solving skills * Ability to think proactively and strategically to meet the clients' needs * Relentless dedication to outstanding customer service * Ability to handle escalated client issues with a steady hand * Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet * Strong negotiation skills and business acumen * Quick learner with a demonstrated passion for technology and the Internet ecosystem At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current base salary range is $65,000 to $80,000. Along with the base, there are opportunities for additional earnings potential through two bonus programs. #LI- CS1

Created: 2025-03-03