Associate Field Service Technician

Summary An Associate Field Service Tech (AFST) is responsible for performing hands-on installation, commissioning, and service (scheduled or unplanned) on products serviced by Fairbanks Morse Defense under direction by a more senior service technician. Products may include, but are not limited to, diesel engines, electrical controls, roll-up doors, cranes, elevators, and davits. The AFST shall maintain a professional and positive attitude, perform quality workmanship, and be responsive to customer needs. Principle Duties and Responsibilities ROLE * Demonstrate professional work skills in the repair, overhaul, or commissioning of products on marine vessels or at customer sites * Ability to work with minimal direct supervision for daily operations * May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse. TECHNICAL * Perform work related tasks in strict accordance with company product tech manuals. * Complete on-the-job training (OJT) on at least one product line and supporting systems within the first year in this position. * Keep current on Engineering Change Orders, Field Service Change Notices and Service Information Letters. * Document work performed on Service Reports and record critical inspections SAFETY * Operate in a safe manner in accordance with published safety guidelines. * Wear appropriate PPE as per company guidelines and in accordance with job duties * Adhere to Safety policy guidelines. * Report all work related accidents or injuries immediately to the appropriate personnel. * Complete annual safety training requirements as outlined on regional safety schedule. ADMINISTRATION * Provide accurate and timely reporting according to company guidelines * Timecards, expense reports, mileage reports, project reports, et al. * Obtain and Maintain certifications for this position based on internal Service Progression Requirements * Maintain company property according to company policies * Vehicle, credit cards, PPE, test equipment, laptop, et al. CUSTOMER SATISFACTION * Perform high quality workmanship * Be responsive to customer needs and act as an FMD ambassador of customer satisfaction * Strive to provide all customers a "first time fix" for their equipment * Maintain customer satisfaction rates according to company guidelines PERFORMANCE * Complete all work in an efficient and timely manner * Adhere to company dress code and safety regulations * Maintain professional attitude and appearance. All other duties as assigned Qualifications and Educational Requirements * Education and Experience Requirements: HS Diploma or GED required and at least one or more of the following: * Associate Degree in a technical discipline * Three years military experience in one or more similar or equivalent product lines serviced by FMD, or * Three years relevant industry experience in one or more similar or equivalent product lines serviced by FMD * Knowledge of diesel and spark gas engines, test equipment and basic engine theory preferred * Basic understanding of gas compression and associated hazards preferred * Must be able to read and interpret product line diagrams and blueprints * Basic foundation of pneumatic and/or hydraulic, PLC and electronic controls preferred * High mechanical aptitude * Ability to independently interpret product tech manual to troubleshoot problems * Must be a reliable team player who exhibits a professional demeanor * Proficiency in English language (verbal and written) * Ability to handle stressful situations * Proficiency in Microsoft Office * Maintain valid driver's license and qualify for company credit card * Travel required up to 75% (domestic and international, including weekends, evenings, and holidays, and in emergency situations travel on very short notice). Must hold valid US Passport or be able to obtain one within the first 3 months upon hire. * This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate PHYSICAL REQUIREMENTS: While performing duties of the above job, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The AFST frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have the ability to regularly lift at least 35 pounds.

Created: 2025-03-03