Manager, Account Management

Join Our Team as a Manager of Account Management at Stealth Partner Group, an Amwins Group Company! Are you an ambitious leader ready to play a crucial role in the growth and success of our organization? We are seeking a passionate Manager of Account Management to join our dynamic team in Scottsdale, AZ. This in-office position also offers the flexibility to work from home up to 2 days a week after completion of training. Why Choose Amwins? At Amwins, we value our team members and offer a range of benefits to enhance your work experience: * Flexibility: Enjoy a hybrid work environment with flexible scheduling options. * Comprehensive Benefits: Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays. * Continual Learning: Thrive in a collaborative, education-focused work environment. * Annual Bonus Program: Earn rewards through our bonus program after just one year of employment. Learn more about us at and . As the Manager of Account Management, you will report to the Assistant Director of Account Management and play a pivotal role in the overall management and training of the AM Department. Responsibilities include: * Team Leadership: Motivate, manage, and provide technical guidance to assigned AM team, ensuring performance standards are met or exceeded. * Training and Development: Assist in the training and continued professional development of AM staff, promoting individual and departmental success. * Administrative Management: Oversee administrative aspects, including hiring, time-off, work-from-home schedules, annual performance evaluations, and disciplinary actions. * Relationship Building: Develop positive and collaborative relationships with external partners and internal departments to ensure efficient service delivery and issue resolution. * Continuous Improvement: Engage in proactive dialogue with the team, identifying best practices, improvement opportunities, and additional training needs. * Quality Assurance: Monitor quality inbox, complete quality reviews, and support the development and maintenance of AM policies, procedures, and training materials. * Metrics Analysis: Assist in the development, maintenance, and analysis of metrics and control mechanisms for Account Management to enhance customer experience and effectiveness. * Workflow Optimization: Support workflow process changes and contribute to onboarding new salespeople by providing post-sale Account Executive support. * Effective Communication: Communicate regularly with AM Leadership regarding team needs, processing issues, efficiency suggestions, etc. * Developmental Duties: Undertake developmental duties as needed to acquire technical management expertise. Desired Skills: * Teamwork and Organizational Skills: Strong teamwork, organizational, and multitasking skills. * Analytical Thinking: Thoroughness, analytical thinking, and problem-solving skills. * Communication: Effective written and verbal communication with internal and external parties. * Adaptability: Ability to adjust to changing priorities in a fast-paced environment. * Time Management: Proven ability to effectively manage time, prioritize workload, and meet deadlines. * Positive Attitude: Ability to consistently assume positive intent and convey a positive attitude at work. * Confidentiality: Ability to maintain strict confidentiality. * Technical Proficiency: Proficient in Microsoft Office programs (Word, Excel, Outlook, etc.). Qualifications: * Management Experience: 1-3 years of management or leadership experience strongly preferred. * Education: Bachelor's degree or equivalent work experience strongly preferred but not required. * Industry Experience: 1+ years of work experience in Group Benefits, Stop Loss, Ancillary, or TPA environment strongly preferred. * Account Management Experience: 1+ years of account management or client service experience preferred. * License: Arizona Life and Health license preferred. * Certification: Certified Self-Funded Specialist Designation preferred. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Created: 2025-03-03