Supervisor II

The position is responsible for the oversight of Airport Services as well as developing and maintaining positive client relations. The ideal candidate will have at least 2 year or more of progressive Leadership experience preferably in airline management, preferably in a contract services environment. QUALIFICATIONS: A. EDUCTION AND EXPERIENCE * High School diploma or equivalent. * College or Higher Education Preferred * 2-4 year or more of progressive Leadership experience. Higher Education will be considered in lieu of experience. * Excellent communication skills * Strong computer skills; Word, Excel, data entry skills * Flexibility, multitasking and experience working in a changing environment * Motivated leaders who are willing to roll-up their sleeves and work alongside the employees * Operations, Airline or Hospitality experience required B. PERSONAL AND PHYSICAL REQUIREMENTS * Treat all information as confidential. * Possess the tact to deal with all levels of situations, client representatives, employees and the public. * Must be able to sit, stand, lift, and/or bend throughout shift. * Must pass pre-employment and random drug tests. * Must complete a criminal background check. * Must be able to read, understand, direct and carry out instructions in English. * Must meet necessary requirements to obtain a security sensitive identification badge. * Must meet necessary requirements to obtain an International/Custom Seal as required * Must have a Valid Driver's license as required * Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). * Be able to resolve problem situations with employees and passengers when necessary. C. PERFORMANCE RESPONSIBILITIES * Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation. * Perform all duties of subordinate employees as required. * Conducting Safety Audits * Train/retrain all personnel in airline procedures, safety procedures, and company policies * Maintain good employee relations. Handle employee problems in an efficient and effective manner. * Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public. * Adhere to company policies and procedures and participate in achievement of company objectives. * Monitor employee activity and makes adjustments as needed. * Handle Off Schedule Operations when Manager is not available. * Ensure implementation of the Safety Management System (SMS) * Implement safety plan for station * Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary * Perform other duties as requested.

Created: 2025-03-03