SVP Chief Servicing Officer

About Us The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.Role Summary The SVP Chief Servicing Officer will lead the Servicing and Asset Management Operations of a $9.5 billion permanent loan portfolio, ensuring effective oversight and management. Communicate portfolio performance, emerging trends, and risk factors to senior leadership. Develop and implement processes and procedures to ensure compliance with secondary market standards while advancing industry best practices. Strategically grow the platform by identifying innovative opportunities to scale and enhance operational efficiencies.What You'll Do Present portfolio performance insights, emerging trends, and risk analyses to senior management regularly, and support broader organizational thought leadership efforts. Develop and execute a strategic plan to establish a best-in-class servicing operation. Track national and local industry trends, emerging opportunities, effectively network with peers and potential new customers, and establish brand recognition in the market. Recommend and implement policies and procedures to achieve compliance with servicing agreements, risk management best practices, and investor guidelines. Collaborate with the VP of Operational Strategies to design, produce, and roll out training materials and oversee staff training programs and data management. Oversee the development and implementation of individual performance plans for senior employees, fostering professional growth and leadership. Manage relationships with key stakeholders, including Freddie Mac, Fannie Mae, various pension funds, and the FDIC, ensuring alignment and compliance. Partner with IT to upgrade the servicing platform, focusing on automating key processes to enhance operational efficiency. Collaborate with the Finance department to streamline processes and support system implementations to drive operational efficiencies and optimize performance across the platform. Develop and continuously refine an asset management strategy that adheres to investor requirements and effectively identifies, reports, and mitigates portfolio risks. Oversee and ensure timely and accurate support for the Legal Department in connection with enforcement actions, workouts, third party requests and other needs for loan related information. Serve as the primary liaison for senior leadership, field offices, investors, borrowers, and internal staff, ensuring clear communication and alignment. Skills And Experience Bachelor's degree in business, finance, accounting, real estate, or a related field, with relevant exposure to real estate development, property management, or underwriting. 10+ years of progressive experience in real estate or commercial loan asset management. Deep knowledge of credit analysis and income-producing real estate, with the ability to interpret commercial real estate loan documentation, securitization documents, pooling and servicing agreements, and related materials. Strong analytical skills necessary to comprehend complex commercial loan agreements and evaluate borrower financial statements. Exceptional verbal, written, and interpersonal communication skills to effectively engage with internal and external stakeholders. Proven personnel and project management skills, with a track record of leading and mentoring teams. Ability to thrive in a deadline-driven environment while maintaining high attention to detail. Proficiency in Microsoft Word and Excel, with the capability to create reports and analyze data effectively. What We Offer Competitive compensation 401(k) retirement plans with employer match Medical, dental, and vision benefits for employees and their dependents Commuter benefits PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability Tuition assistance program Two "work from anywhere" weeks per year Summer Fridays Collaborative working spaces Service days to support our communities Employee development and engagement events More about our offerings and culture here This is a full-time, hybrid role where you will work from either the Manhattan or Chappaqua office two - three days a week. If based in Manhattan, this role will need to travel to Chappaqua at least once a week. The salary range is $240,000 - $285,000, dependent on experience.The Community Preservation Corporation is an Equal Opportunity Employer and all employment-related decisions including recruitment, selection, evaluation, promotion, compensation, training and termination are made without regard to race, creed, color, national origin, sex, disability, marital status, status as a veteran, sexual orientation or gender identity, or any other protected status.#J-18808-Ljbffr

Created: 2025-03-01