Seasonal Visitor Services Coordinator

Position Title: Seasonal Visitor Services Coordinator Department: Visitor Services Reports to: Visitor Services Manager FLSA Status: Part-Time Seasonal, Non-Exempt Compensation: $20.50 per hour Schedule: Hours vary by season; 3-5 days/week (Wednesday-Sunday), March-October 2025 with possible extension through December 2025 Position Description: The seasonal Visitor Services coordinator is responsible for assisting with all day-to-day activities of Brooklyn Botanic Garden's admissions operations, including providing support to approximately 40-50 part-time seasonal Visitor Services staff; providing exceptional customer service to the Garden's visitors and members; managing the admission booths; and otherwise supporting the needs of the Visitor Services department. Primary Responsibilities: Coordinate the ground operations of the Garden's Visitor Services team, including opening and closing ticket booths and compiling daily box office reports. Support frontline Visitor Services staff and provide excellent customer service to the Garden's visitors. Serve as first point of escalation for customer issues at the Garden's three ticket booths. On peak visitation days, float among the entrances helping troubleshoot issues that arise and covering shift captain lunch breaks when needed. Assist with keeping booths stocked with printed Garden materials and other supplies. Answer emails and phone calls from visitors as needed. Assist with other departmental tasks as assigned. Qualifications: 2-3 years' experience in a frontline customer service role, preferably at a cultural institution Must possess a positive, energetic demeanor and thrive working in a fast-paced, team-oriented environment Exceptional communication skills and ability to identify and solve problems efficiently Ability to work a flexible schedule; weekend and holiday work required Experience with Microsoft Office suite and cash handling Current driver's license required Benefits: BBG offers certain benefits to part-time employees including:Up to 56 hours of sick leave Short-term disability/New York Paid Family Leave As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer Museum Pass, which provides employees the opportunity to enter many museums in New York City for free Free Garden admission for employee plus one guest Employee discount at BBG's retail shop and food venues How to Apply:To be considered for this position, please submit an application by clicking Apply below. Applications submitted without a résumé and cover letter will not be considered. No telephone calls for position inquiries, please . Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at . Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer. #J-18808-Ljbffr

Created: 2025-03-01