Geographic Information System Specialist

Geographic Information System Specialist GIS IT Support @Atlanta, GA *Must be local, open to hybrid work *Must be open to 1099/W2 contracts The Enterprise GIS team is composed of 2 ArcGIS developers, 2 System Administrators, a data manager, and a team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc. Responsibilities: Acts as 1st line/tier of GIS technical support for GDOT Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed Instructs customers in using Esri ArcGIS solutions and supported applications, enabling customers to be more productive with GIS Assists team with GIS upgrades, projects, and provides on-call support as needed Develops, updates, or maintains system/technical documentation as needed Develops GDOT GIS User Group resources and assists in training material creation Seniority Level: Entry level Employment Type: Contract Job Function: Information Technology and Customer Service Industries: IT Services and IT Consulting, Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr

Created: 2025-03-01