Trainer/Auditor

Monday, December 2, 2024 Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living. JOB SUMMARY: The objective is to ensure ongoing compliance, provide support and training by monitoring the field staff on a monthly basis. The Trainer/Auditor will provide oversight of the field staff. He/she will bring back observations and recommendations for the Training & Development department to utilize in developing strategy and plans that ensure compliance and can also be used to keep class trainings relevant and up to date. The Trainer is responsible for conducting new hire in-class trainings giving a thorough information-based orientation and be able to educate trainees using different training strategies and techniques. PRIMARY RESPONSIBILITIES: Conduct and facilitate monthly training classes to teach a comprehensive, information-based training, including state policies, company policies and procedures, and job responsibilities of the account manager. Create and implement training materials and tools. Write and develop workflows, policies and procedures. Conduct and document monthly performance evaluations in the field. Ensure all account representatives are conducting activities in compliance with DOH State and company guidelines by directly reporting to the Training Manager. Provide support and training for representatives identified during the audit in the field. Collaboratively work with managers to ensure each representative's growth and identify areas of need. Sustain accountability from each Field Representative and report directly back to the Training Manager for any issues or challenges that arise. Education and Experience: Education: Required: AA Preferred: BA Type of Experience: Preferred: Training, Managed Care, public speaking, customer service. Specific Technical Skills: Preferred: Intermediate level in Excel, PowerPoint, and Word. Must have a vehicle as travel is required. Certifications/Licensure: Knowledge and Skills: Interpersonal skills. Strong communication and writing abilities. Adaptable. Quick learner. Preferred: Strong leadership and managerial skills. Able to work in a fast-paced environment. Managed long-term care knowledge. Medicaid knowledge. SCOPE INFORMATION: # Direct Reports: Training and Development Manager - Tiffany Wong Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to drive and have a vehicle. The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties, and skills required. Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment. #J-18808-Ljbffr

Created: 2025-03-01