Client Success - Technical Support Specialist

Client Success - Technical Support Specialist About Us At Read AI, we're pioneering advancements in consumer AI technology. Our innovative product streamlines meeting, chat, and email data, delivering concise summaries and actionable insights to save users time. Serving over a million users monthly, we're experiencing rapid growth. The Role As a Technical Support Specialist, you'll be the frontline of our customer support, adeptly handling and resolving issues across various channels. Your analytical skills will help identify trends and gaps, enabling you to design effective support interventions that enhance the customer experience. This role is perfect for proactive problem solvers who are passionate about customer success and eager to shape the future of Read AI's customer service. Responsibilities Efficiently manage and resolve customer inquiries through support tickets and email. Provide technical support by troubleshooting basic issues using Read AI's backend systems, leveraging your investigative abilities and technical knowledge. Serve as a dedicated advocate for customers within Read AI, addressing concerns and ensuring satisfaction. Utilize both quantitative and qualitative methods to identify and address product, process, and training issues. Collaborate with internal teams to develop and refine troubleshooting workflows and determine root causes of problems. Develop and maintain internal knowledge bases and help center materials. Basic Qualifications 1-3 years of experience in technical customer support or service roles. Preferred Skills and Experience Strong problem-solving abilities with a knack for investigative troubleshooting. A relentless commitment to customer satisfaction, taking full ownership to resolve issues. Exceptional written and verbal communication skills, with the ability to simplify complex concepts for customers. Ability to thrive in a team-oriented environment. High levels of empathy, active listening, and resilience. Keen attention to detail and excellent time management skills. Experience in roles related to training, learning and development, analytics, service design, vendor management, or content management. Proven track record in high-growth, fast-paced settings. Systems thinker with a strong technical foundation that will assist in your troubleshooting-- HTTP, REST APIs, databases, authentication, etc. Business-level fluency in English required, proficiency in Spanish or Portuguese is a plus. Compensation and Benefits The Technical Support Specialist position offers a base salary range of $68,000 to $72,000, along with equity and comprehensive benefits. Please note that the base salary is a guideline; individual compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also provide low-deductible health plans, flexible time off, and family leave programs. If you're enthusiastic about making a tangible impact and eager to enhance your problem-solving skills, we'd love to hear from you! Seniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: Technology, Information and Internet #J-18808-Ljbffr

Created: 2025-03-01