Manager, IT Directory Services

Location : DFW Headquarters Building 8 (DFW-SV08)Cities :Requisition ID : 77380 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology Team within the Information Technology Division. Responsible for Active Directory, Azure Active Directory, and related technologies. Will work closely with other teams to secure, operate, and enhance these critical systems. What you'll do Lead the directory services team in managing, optimizing, and securing Active Directory (AD) and Azure AD environments, ensuring high availability and reliability. Develop and implement a vision, strategy, and roadmap for the Directory Services portfolio aligned with cybersecurity and enterprise objectives. Collaborate with cross-functional teams to integrate directory services with other IT systems, ensuring adoption of best practices. Work with customers to understand requirements and provide tailored directory service solutions. Oversee human capital management, including recruitment, talent development, coaching, performance management, and accountability. Lead team meetings, one-on-ones, and performance reviews to foster a collaborative and high-performance culture. Identify opportunities for process improvements and drive changes to enhance service quality and agility. Prioritize cyber hygiene and operational resiliency within the directory services portfolio. Lead risk mitigation efforts, ensure compliance, and manage critical risk-related decisions at a strategic level. Manage financial planning, resource allocation, and funding to ensure alignment with company objectives. Ensure timely review and testing of disaster recovery plans to maintain system reliability and availability. Regularly monitor and resolve directory-related issues, providing technical support and troubleshooting as needed. All you'll need for success Minimum Qualifications - Education & Prior Job Experience 7 years of experience in Cybersecurity & Microsoft Security product(s) field. 3 years of IT leadership experience. Bachelor's degree in Computer Science, Engineering, or equivalent experience. Preferred Qualifications - Education & Prior Job Experience Airline industry experience. Skills, Licenses & Certifications Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups. Ability to lead teams, work cross-functionally, build consensus on challenging issues, and work in a collaborative environment with geographically dispersed resources. Proficiency in handling operational issues effectively, and understanding escalation, communication, and crisis management. Strong understanding of Agile methodology, as well as ability to lead teams to perform and evolve in a DevOps environment. Demonstrated initiative, flexibility, and ability to adapt to changing priorities. Proven ability to establish and manage short-term tactical goals, as well as long-term strategic objectives. Understanding of technical problems and solutions in relation to the current environment. Strong presentation and analytical skills, and possess a strong desire to work in a fast-paced environment. Ability to explain technical concepts and adjust communications based on audience. Ability to influence through outstanding interpersonal skills, and collaboration. Ability to recruit, develop and lead a team. Solid understanding of authentication and authorization concepts and technologies. High-level knowledge of the Microsoft Security technologies (Active Directory, Azure Active Directory) and supporting technologies. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Well #J-18808-Ljbffr

Created: 2025-03-01