Major incident manager- Onsite

About the group: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud-driven modernization and workplace and operational transformation to own the business in a secure environment. Role: Major Incident Manager Location: Hartford, CT Job Summary: We are looking for a Major Incident Manager who can handle sev1 and sev2 incidents with 24/7 support. Roles & Responsibilities: Ensure all requests are detailed and processed. Provide oversight and mentorship in the operation and use of the ITS Service Management System for supervising and reporting on requests and reported incidents. Major incident management experience is required. Handle major incident calls (sev1 and sev2). Incident management and problem leadership skills are mandatory. Provide coordination and leadership to Support Engineers and Service Analysts. Make day-to-day tactical operational decisions for support operations. Coordinate customer issues and team support issues. Provide executive support with the mentorship of the IT Manager, Director, and CIO. Manage and report on team performance metrics. Assist with IT Major Incident Management outside business hours as needed. Regularly review support tickets to identify positive and negative trends in support and implement corrective actions if needed. Applications will be accepted until 6 Mar 2025 Salary and Other Compensation: The annual salary for this position is between $100,000 and $130,000 depending on experience and other qualifications of the successful candidate. Benefits include: Medical/Dental/Vision/Life Insurance, Paid Holidays, Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan, and eligibility for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time. #J-18808-Ljbffr

Created: 2025-03-01