IT Technical Specialist

Location: 100% onsite work in the Northbrook, IL office. Position Overview: The IT Technical Specialist has a primary role of providing C-suite technology support to our VPs and Directors. Responsibilities include assisting with conference room technology including Crestron, MS Hubs, Projectors, Mobile Setups, and other Video/Audio hardware onsite. Key Responsibilities: Perform PC imaging, migration, and deployment including life cycle management of corporate devices. Troubleshoot issues with desktops and laptops including connectivity, blue screens, viruses, and printing for both on- and off-site users on Windows, Macintosh, and iOS/Android environments. Coverage for onsite and remote clients. Coordinate and schedule with vendor support for on-site/off-site break-fix repairs. Install and remove software from PCs following licensing protocols. Assist with ongoing computer refresh projects with communication, scheduling, and data transfer. Setup new hires/users and assist with office move requests of standard laptops and desktops Lenovo/Mac. Decommission end-user technology upon terminations, including recovering any IT assets. Document all end-user interactions and manage all open requests in ServiceNow within specified SLAs. Assist with the daily delivery and receiving of bulk hardware from clients and vendors. Qualifications: Some university education in an Applied Science or a related discipline plus generally two years of directly related experience. Demonstrated ability and knowledge of computer systems including network infrastructure, servers, and PABX systems. Ability to lift and/or move up to 50 lbs, both assisted and unassisted. Ability to remain in a stationary position for up to 6-hour periods several times a day. Ability to move about different facilities for up to 6-hour periods several times a day. Travel to other sites to provide support to customers and colleagues (4-5 trips/year). Skills: Dependable and customer-focused. Familiarity with Lean Six Sigma operating concepts for process improvement. Strong multi-tasking skills for an efficient work environment. Proven customer service background with strong oral and written communication. Excellent interpersonal skills and ability to work collaboratively in a team environment. Reliable mode of transportation. Total Rewards: The estimated salary range for this position is $55,000 to $65,000, based on multiple factors. This position is eligible for an annual bonus compensation with a target payout of 5% of the base salary. It also provides health benefits such as medical, dental, and vision; wellness benefits; and retirement savings (401K). Full-time employees receive paid time off including vacation (15 days), holidays (12 days), and sick time off (72 hours). #LI-SG2 #LI-On-site About UL Solutions: A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection, and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. UL LLC is an equal opportunity employer. #J-18808-Ljbffr

Created: 2025-03-01