IT Support Specialist

Posting Close Date: Mar 28, 2025 Location of Position: Administration - Ops Complex-BLDA Pay Range: $20 - $25/hr Additional Locations: On-site Salary/Hourly: Hourly Hiring Criteria: The position may be a paid position and/or for school credit. However, the candidate must currently be a student attending college/university or must have graduated in the last six (6) months. Education Requirements: Sophomore, Junior, Senior, or Graduate level student majoring in Information Technology, Computer Sciences, or a related field Experience Requirements: Preferred knowledge of: Interacting with others in a professional manner Follow standard procedures in documents and online instructions Traversing resource media such as: Internet, Computer Files/Folders, Cloud Systems like Microsoft SharePoint Basic skills in changing and updating Windows 10 Operating Systems Configuration Settings Basic understanding of installation and setup of PC hardware, i.e., desktops, laptops, tablets, and docking stations Basic understanding of installing and removing software/applications on Windows 10 Computer Systems Basic understanding of troubleshooting issues with the Windows 10 Operating System Basic understanding of the differences in desktop, laptop and tablet computing systems Basic understanding of Android and Apple iOS for troubleshooting cell phone issues Understanding of Mac OS would be beneficial Basic understanding of configuring and troubleshooting Printers License Requirements: Preferred but not required certificates: ITIL v4, CompTIA IT Fundamentals, or CompTIA A+ Pre-Employment Requirements: A background check including education and criminal history. Job Description: Summer Position: Full Time - 40 hours per week, Monday - Friday 8:00 am - 4:30 pm (On-site) This intern will join the IT Customer Support Services team within the Administrative Services division and will: Follow standard Help Desk procedures Administer Help Desk software (WorkFront) Log all Help Desk interactions (WorkFront) Respond to requests for technical assistance in person, via phone, chat or email Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise users on appropriate procedures Follow up with customers and users to ensure complete resolution of issues Identify and escalate situations requiring urgent attention Redirect problems to correct resource Track and route problems and requests and document resolutions Complete deployment procedures for devices being assigned to users Complete procedures to wipe PCs in preparation for retirement Complete procedures to deploy cellphones to customers Complete procedures to wipe cellphones for disposal Knowledge, Skills, and Abilities: Customer Service Skills Communication skills including writing detailed information on an issue and speaking with individuals to understand issues/requirements Ability to work independently Ability to read, comprehend, and adhere to oral and written instructions Problem-solving skills Conflict-resolution skills Interpersonal and communication skills Work well under pressure Be empathetic Be willing to learn Be a good time manager Pay attention to detail Additional Information: During the Summer Intern Program, there are THREE (3) REQUIRED ATTENDANCE EVENTS. All interns must participate. Intern positions do not come with any benefits other than holiday pay (if the employee worked for more than 20 days before the holiday) and Accrued Paid Sick Leave. Interns and Denver Water Temps accrue one hour of Accrued Paid Sick Leave per 30 hours worked, up to 48 hours per year per the Colorado Healthy Families and Workplaces Act . Denver Water is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. A background check will be conducted to verify the information submitted on the application. Please be sure that all information on the application is correct and complete, do not say "see resume". If the application is not fully completed, we (Denver Water), will not accept your application. We are committed to the health and well-being of our employees. Smoking, including e-cigarettes, is prohibited on all Denver Water property. An offer of employment may be contingent upon satisfactory results of a post-offer drug test and alcohol. Denver Water tests for the following: amphetamines, cocaine, marijuana (THC), opiates, and phencyclidine (PCP). A strength test may also be conducted due to the physical requirements of the position. If the position is deemed safety-sensitive or requires a CDL you will be placed on the random drug and alcohol testing list which means you may be tested if your name is selected while employed at Denver Water. Denver Water is an Equal Opportunity Employer. We are dedicated to building a culturally diverse workforce. We encourage applications from women, People of Color, veterans, and people with disabilities. For questions please contact: Ashley Kessens 1600 W. 12th Avenue Denver, CO 80204-3412 EOE/MF #J-18808-Ljbffr

Created: 2025-03-01